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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
479 ratings and 234 comments received in the last 90 days.
09 July 2025
Explained the process that was smooth and efficient
06 July 2025
Isha is a good salesman. Everything prepared on time. Car came a day before and isha got it ready for me to be next day. Isha is very nice man. Always responsive and has a nice face. My good and trusted sales bmw man
04 July 2025
Harvey answered all of my questions with ease and knowledge and was very professional
02 July 2025
Harvey Page the Sales Executive who looked after us was fantastic in the way he guided us through our purchase of a 1 series 120 MSport
30 June 2025
Great team in Ronnie and Harvey Great communication throughout Timely and punctual at all times Handover very professional
22 June 2025
Again, Anthony made the the whole process really straightforward and easy.
22 June 2025
Mason was quite brilliant with us and made the buying process easy
21 June 2025
Issa was very knowledgeable, helpful, patient and was excellent in communication. We felt well informed and were able to make a decision without being rushed. An excellent experience, particularly when compared to our experience at other dealers.
21 June 2025
Very attentive and communicative
20 June 2025
Very happy with the car,and service
18 June 2025
Excellent service and Issa was very patient when demonstrating the new car's features.
15 June 2025
Issa provided an excellent service. Very helpful, adapted and accommodated towards our needs without hesitation. Skills, knowledge, experience all with the right attitude.
14 June 2025
I was immensely satisfied with my experience especially as it was my first purchase through BMW. Issa and the team were highly attentive and made it a smooth and enjoyable purchase.
10 June 2025
Everything was seamless and clear.
09 June 2025
I was kept updated regularly and Harvey Page who was the sales executive was very professional
08 June 2025
Quick delivery better then all competitors out there who gave a longer waiting time for delivery, as I needed a car asap.
04 June 2025
Harvey was very very assistful
03 June 2025
I really appreciated how BMW went above to make me feel like a valued customer. The thoughtful touch of placing a bow on the car, along with the personalised message, added a wonderful level of detail and care to the experience.
03 June 2025
Everything worked well and as it should. Quite unusual in this day and age. I felt that my custom was valued.
30 May 2025
Perfect service
29 May 2025
Had no issues, spoke in detail about what i like and will potentially purchase while also making me feel comfortable and not feel pressured
29 May 2025
Great. 3rd time buying with them
23 May 2025
Over and above service and kindness
22 May 2025
As above really every member of staff we dealt with was very friendly and efficient
05 May 2025
Very caring, professional and attentive to my needs.
05 May 2025
Please see above
03 May 2025
Very satisfied with my experience at Sytner Harold Wood. Great support and flexibility from Mason on the sales side and from Nick on the various finance options.
03 May 2025
All the staff at BMW was very helpful, prior to my purchase Harvey was also helpful making me aware of how to get rid of my previous car. As mentioned, Mason was very helpful too, couldn't recommend him more.
02 May 2025
I was treated with respect, listened to and was valued.
29 April 2025
Very satisfied no problems
27 April 2025
The service was very good - very helpful and knowledgeable salesperson, who kept me informed re delivery dates etc. The handover was great too - the key aspects of the car were explained well and another session offered should I need it
20 April 2025
Excellent Customer service from Mark Farrugia and Nick Thake - really took time to make me feel important
17 April 2025
Harvey was very helpful
09 July 2025
Being using this site for quite a number of years for two BMW cars. Always been helpful from the moment the car in booked in, looked after by the receptionist with offer of drinks, informative during and completion of services. Great team!
09 July 2025
Very profesional staff. Very carefully and friendly with the customers.
09 July 2025
They serviced my aircon but no improvement in terms of cooling. They say it is how it will work without even seeing (by phone). I cross verified with my friends X1, Colling is verily good in his car.
09 July 2025
Following my recent visit I would like to highlight the quality of service I received. I appreciated the professionalism and promptness of Samuel.
09 July 2025
Every single year I give my mobile number ( which hasn't changed in the last 6 years but they insist on calling an old number
08 July 2025
I booked recall online. BMW should only give bookings they can cope with as they control them. Car taken in, not given the same day but the next due to workload!!. When left operative said that BMW will wash the car. Not washed
08 July 2025
All good
08 July 2025
The work was completed on time.
08 July 2025
Car was marked during the process I had to use t cut to remove it
07 July 2025
Terrible service always something wasn't right, either cups on air condition was not screwed,car was in wash after service , dashboard service info not cancelled
06 July 2025
Musa, top guy, fast efficient and effective. Courtesy car unexpectedly, thank you.
05 July 2025
As above 5 star service
05 July 2025
Work was done on time or just before estimated time. Car wash was included, however it wasn't fully cleaned as the dirt marks were still on all the wheel and and they didn't use the dry cloth for inside windows which left dot dot marks on all windows
05 July 2025
Good service
04 July 2025
Extremely professional service
04 July 2025
Very good
01 July 2025
Danielle was very helpful and straightforward during my recent service and mot.
01 July 2025
Holly was the only member of staff that was helpful and. dealt with tracing where my tyre was as I phoned up numerous times and no other member called me. back except for Holly
01 July 2025
Not a happy customer
01 July 2025
My BMW rear bumper got dent/scratched by technician. Issue highlighted and sorted out following day.
01 July 2025
Good to have the vehicle inspection report, I feal confident work was to a high standard
01 July 2025
Very professional service n car feels good.
30 June 2025
Informative with every step ahead
30 June 2025
Matthew Tomlinson is the reason for this score. Polite, Friendly and very Helpful. Matthew is a credit to the BMW brand and to Sytner Harold Wood.
29 June 2025
Quick, helpful and thorough
29 June 2025
Chloe was really nice and helpfull.
27 June 2025
10/10
27 June 2025
Staffs are friendly and gives all updates
26 June 2025
??????
26 June 2025
Super
25 June 2025
Excellent service from Musa
25 June 2025
Clean cool and friendly
25 June 2025
Great staff, helpful and friendly. Treated you with respect.
25 June 2025
Excellent service
25 June 2025
Good communication
25 June 2025
??
24 June 2025
It was a long day and a very long wait, but it was all worth it in the end. My car came out like it's just been delivered straight from the showroom.
24 June 2025
Were very helpful
24 June 2025
Car left worse than it came
24 June 2025
See above
24 June 2025
Cannot fault the service of the car.
24 June 2025
Quick and efficient
24 June 2025
I was given a warm welcome, directed where to go to 'check in' and then directed to waiting area and most importantly, the coffee machine!
24 June 2025
Very satisfied. MOT been done in 90 minutes as stated
24 June 2025
Good workshop setup, all the staff friendly and professional.
23 June 2025
Still no AC in the car nothing resolved
23 June 2025
Good customer service during visit
22 June 2025
From the moment I stepped into BMW Harold Hill, I didn't just feel like a customer-I felt like part of the BMW family. The staff were incredibly kind, welcoming, and genuinely attentive. Every interaction felt personal, and they went out of their way
22 June 2025
Well taken care of
22 June 2025
Excellent service
22 June 2025
Customer service is at the heart of Sytner group.
22 June 2025
Efficient workmanship looking after my car
22 June 2025
Quality and choice of items
22 June 2025
The team at Sytner is very good and the works is also very highly appreciated.
22 June 2025
Previous service has been excellent but there was a "communication break down "somewhere leading to our aircon system not being regarded twice?BUT ,BEN listened and understood and courteously remeded the situation.
21 June 2025
Very good service!!! Welcoming and informative. I only marked it down because the mechanic took offf my dashcam when there was no need to. And then failed to put it back on! The wire was unhooked from the device.
20 June 2025
Fast and everything I needed was sorted.
19 June 2025
Very good
19 June 2025
I am happy with the service experience overall. The reason for not scoring the highest is because the service experience needs to be more proactive by BMW to be a perfect score eg. Explaining what the charges are, being kept up to date
18 June 2025
Everything went smoothly & friendly staff
18 June 2025
I wasn't happy I had to book for a second visit
18 June 2025
Very good service
18 June 2025
Good customer service.
17 June 2025
The service was good, albeit a little expensive but the wating are feels a lot like an hospital waiting area and the many staff seems happy to chat among themselves.
17 June 2025
Done what said they would do girl assistant very professional
17 June 2025
Good services provided and was constantly updated with any issues.
17 June 2025
Very welcoming
17 June 2025
Dealt with in a friendly manner
17 June 2025
Clean work Knowledgeable mechanical engineers.
17 June 2025
Advisors I have dealt with do not seem to understand customer service properly and didn't seem to know what was going on with my car upon each enquiry.
17 June 2025
The staff are always friendly and helpful
17 June 2025
The service was done very well and the car actually seemed to drive better than before
15 June 2025
Completely satisfied
15 June 2025
Great communication with what my car was brought in for and also what was due
15 June 2025
My app told me I needed a minor service and could wait 90 mins but when I got there was told straight away it'd need to be a major service meaning I had to wait around for hours, why can't your team advise this during the booking so I plan the day.
14 June 2025
I gave it 5 out of 5 because my overall experience was very good - the staff were professional, the service was done on time, and communication was clear. There's always room to strive for improvement, but I left satisfied and would happily return.
12 June 2025
Because it went exactly as it was supposed to. And you can't ask for anything more.
11 June 2025
Ok but would be nice for the App to diagnose Aircon and wheel alignment issues so it saves the upsell call.
11 June 2025
No stone left unturned. Attention to details. Impeccable service delivery by Matt. Always a joy to return to this service centre where my car was bought from brand new.
11 June 2025
Samuel has been extremely helpful
11 June 2025
Because i dont have any issues.
11 June 2025
Everything I required was not only completed but completed promptly and nothing was too much trouble for Tennyson.
10 June 2025
The whole process was very easy and everyone was very helpful
10 June 2025
very nice girl who kept me informed of what was going on at all times
10 June 2025
I know that I can trust them to do a good job.
10 June 2025
Very good service
10 June 2025
The service is exceptional. Tennyson and his team are so professional the service and MOT are carried out perfectly
09 June 2025
satisfied that the MOT was completed but not with overall service
09 June 2025
Overall, I was very satisfied with my service experience at Sytner Harold Wood. The team was professional, courteous, and kept me well informed throughout the entire process. From check-in to collection, everything ran smoothly and efficiently.
09 June 2025
On all previous visits I have given full stars, unfortunately I had a bad experience when initially greeted by Allana.
08 June 2025
The customer service advisor who is call Samuel Offe was very helpful
08 June 2025
I had to stay at BMW because I couldn't drop the car off and go home then come back so I stayed at BMW and I was offered coffee and hot chocolate for drinks and they were offered with a lady who kept offering drinks for us
05 June 2025
Smooth process, good service and friendly staff.
05 June 2025
See above
04 June 2025
Great customer service
04 June 2025
All down to One person.
04 June 2025
as above
04 June 2025
Quick and reliable service
03 June 2025
As above
03 June 2025
Friendly
03 June 2025
Samuel Offe was extremely helpful and knowledgeable and offered me more services to consider
03 June 2025
I am very pleased with the customer service at bmw service centre.
03 June 2025
Danielle made sure my car was ready for when she said it would be and
30 May 2025
I started off disappointed as despite being a long time customer my details had been erased and replaced with my dad's which was annoying and explained why I kept being referred to as my dad in emails all of a sudden. It was fixed by the agent.
29 May 2025
As above friendly an efficient service and all work completed promptly
28 May 2025
Fast and efficient
28 May 2025
All went well and staff were amazing
28 May 2025
Outstanding
28 May 2025
not happy with them
28 May 2025
Happy customer service
28 May 2025
Please read above
28 May 2025
Obtained good information about different types of services Staff gave good explanation
28 May 2025
Sytner Harold wood team was helpful and transparent throughout the process .
28 May 2025
Service carried out as specified, visual check extremely useful
28 May 2025
Attention was paid to all my needs and questions.
27 May 2025
Good service
27 May 2025
Service was fine
27 May 2025
Looking after the customers
27 May 2025
They forgot to complete the complimentary wash and hoover, but overall stress free experience.
26 May 2025
No issues
26 May 2025
Couldn't really be improved on, other than doing it faster still.
25 May 2025
See above
22 May 2025
Matt was very helpful and informative
21 May 2025
.
21 May 2025
Premium service, felt looked after and that my vehicle was in good hands.
21 May 2025
All staff very polite and also very helpful
21 May 2025
Very good
20 May 2025
I asked for a oil top up but this was not done
20 May 2025
Excellent.
20 May 2025
I had been told it would take 2 to 3 hours but they were very quick with my service and had completed within an hour
20 May 2025
Welcome at reception and a sensible service advisor who understands people are under pressures nowadays with vehicle maintenance costs.
20 May 2025
Very good
20 May 2025
Great service and communication
20 May 2025
Straight forward, no hiccups had my vehicle back the next day. Was quite happy as I thought I would be left without a car for a few days
19 May 2025
The rep I dealt with was polite and caring.
19 May 2025
Samuel made possible
19 May 2025
The service advisor was amazing. Among the best service ever received. Was attentive and didn't make me wait.
18 May 2025
Couldn't fault Danielle and rest of staff at Harold wood, there was a slight issue that occurred but was one of them things that can happen and out of anyone hands but they made it there mission to get it sorted and make sure I was satisfied
18 May 2025
I was entitled to a freebie due to using their services and was not informed.
18 May 2025
Slick quick service
17 May 2025
??????????
14 May 2025
1st class service
14 May 2025
100 present satisfaction found the problems with the car informed me and then cured the problem
14 May 2025
I've always had a great experience at Harold Wood. The staff, the service, the offers available are next to none.
13 May 2025
The staff went over and beyond her duty to ensure that I was completely in the understanding of what is being done
13 May 2025
Although I have had some issues with the car since I bought it, the service I received was excellent. Everything was explained to me and works completed professionally and with care. Excellent communication
13 May 2025
Perfect plus a carwash
13 May 2025
Because i was pleased with the work carried out, the service advisor was very competent and she could answer all technical queries, about future work that i want to carry out. Had a good mechanical knowledge which I was very pleased. Deserves 10
13 May 2025
Excellent service from the team at Sytner Harold Wood, been coming here for 17 years and always a nice experience
13 May 2025
First class service provided as soon as an issue came up. Courtesy car also provided with no notice.
13 May 2025
As above
13 May 2025
Always kept informed about my car
13 May 2025
Exceeded expectations
13 May 2025
My MPG has improved, possibly because of EDT being done on the car.
06 May 2025
Very satisfied
05 May 2025
Please see answer in section 1
05 May 2025
Good experience
04 May 2025
All was done as expected
04 May 2025
Staff very helpful
04 May 2025
Satisfied but still awaiting parts haven't received any updates as of yet
03 May 2025
I was informed the work costing £120 had been successful but this was not true.
02 May 2025
Staff very friendly appreciated the car being cleaned after the brake fluid change,
01 May 2025
As above, spoke to Chloe and wasn't really sure where the fault lied but didn't feel like good customer service as I could, very easily, have collected my car after an hour and returned in a few months time, which would have been very inconvenient.
30 April 2025
Good service
30 April 2025
Very polite staff and excellent service
30 April 2025
Good team
30 April 2025
Amazing and friendly staff. Everything was dealt with efficiently and in a timely manner
29 April 2025
Pleased with the service and support from Samuel Offe
29 April 2025
They always been very good and staff respectful and helpful
29 April 2025
Very helpful and quick and explained everything well. Trustworthy
29 April 2025
Completely satisfied
29 April 2025
Good location and transport links Chloe, my service representative was really nice attentive and customer focused Always keeping me updated with the cars progress
29 April 2025
Delivery of said service was given.
29 April 2025
Anthony helped me with all my queries and always responded quickly to emails or returned phone calls promptly. I would recommend bmw on the strength of Anthony's knowledge and commitment to customer satisfaction.
29 April 2025
Always very helpful.
29 April 2025
Tennyson provides exemplary services, guides on the must get done services and also on advisory.
29 April 2025
Alexia is the perfect professional. ????
29 April 2025
Very happy with the staff
29 April 2025
Excellent
29 April 2025
Problematic repair but was resolved easily with Ben Orwell's help.
29 April 2025
Good experience when visiting for my service and thereafter when my engine warning appeared plus fixed my air con, which never worked from new
29 April 2025
Always impressed with the staff at sytner Harold wood
29 April 2025
I have been a Customer since 1995
25 April 2025
As above
24 April 2025
Tony keep us informed with the cars servicing progress all of the time and was a friendly, welcoming chap. He looked after us well.
24 April 2025
Went well
24 April 2025
Alls well
23 April 2025
Easy process. Very pleasant and helpful service adviser, Alexia
22 April 2025
Very satisfactory level of service
21 April 2025
Prompt, friendly and professional attention.
20 April 2025
10/10
19 April 2025
Everything was explained in detail.
18 April 2025
Excellent customer service. Danielle kept me informed regularly and was very professional.
18 April 2025
As above.
17 April 2025
Service I received by Alexis was wonderful as always
17 April 2025
The staff were so helpful from start to finish. From booking in my recalls over the phone to arriving the staff were so friendly helpful and professional.
17 April 2025
Fixed the issue I had plus fixed another problem I had with the vehicle
17 April 2025
Amazing
17 April 2025
Everytime I visit bmw Harold wood the service is always amazing. They have a great service team and the best service manger. Always so helpful and friendly
17 April 2025
i was completely satisfied due to the service received from Mr Tomlinson.
09 July 2025
As above plus Harvey always kept us in the loop and gave us regular updates