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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
436 ratings and 245 comments received in the last 90 days.
18 September 2025
It was a great experience from start to finish
16 September 2025
Good explanation and offers made
15 September 2025
I cannot be thankful enough to Darren and the team
15 September 2025
salesman knowledgeable and on the ball. everything happened as expected
14 September 2025
Always find the customer service that BMW provides is very good .
12 September 2025
Overall, I was really happy with the whole experience. The team was helpful, everything was well-organized, and the handover process was smooth.
12 September 2025
Simon, and his colleagues, managed the whole new car purchase in a very efficiently, friendly, courteous and professional manner.
12 September 2025
Dealing with the sales guy who I dealt with where the car was purchased was a good simple experience.
11 September 2025
Anthony was very knowledgeable and a great personality . He took us through all the main functions of the car
10 September 2025
Completely satisfied. Harvey's knowledge of the BMW vehicle portfolio was excellent, giving me confidence in my purchase. I was impressed by his friendly, professional approach and the excellent communication throughout the purchase.
10 September 2025
Was there any satisfied with experience I was able to get a car quickly and delivery was spot on. It was made to feel special. Anthony went above and beyond for me
10 September 2025
It was smooth buy, nice and easy. Harvey kept me informed without me having to chase updates anytime. It was a very quick delivery aswell I thought I'd be waiting a long time however I was able to view,order, receive in less than a few weeks
09 September 2025
Always my pleasure to deal with you.
08 September 2025
Hand over was thorough and was explained all the functions I needed to know safely drive the car
07 September 2025
Extremely good
05 September 2025
My experience was very good. Harvey was very good at his job and was very helpful. He went through everything with me. He order the car and it was delivered very quick. Harvey is very polite and very supportive. I will recommend him to my friends.
05 September 2025
Perfect
05 September 2025
The sales advisor made the whole experience unique and very simple and any issues faced were resolved quickly every time in the 6 months we waited for delivery
04 September 2025
I was very satisfied, everything was handled very well. Overall, I am very pleased with the car. There is just one outstanding issue about the TRACKER.
04 September 2025
Anthony was professional, attentive and made the purchase stress free.
04 September 2025
The whole process from start to finish was handled excellently, with an extra special touch when taking delivery of the car. Harvey was great to deal with, full of knowledge and always available to answer any questions. Thank you!
01 September 2025
Dealt with my enquiry quickly and without fuss
22 August 2025
Salesman, Mason, was always friendly, efficient, accurate and helpful particularly with the technology that surrounds the financial process. He attended very quickly to emailed queries.
18 August 2025
Really great service. Anthony went above and beyond to answer all questions and prepare everything for smooth handover.
15 August 2025
Mason was excellent in helping with everything but not being too much. Answered all questions and was a pleasure to do business with.
14 August 2025
As promised done everything on time.
04 August 2025
Always had good service thats why i have stayed since 2008
03 August 2025
I was extremely satisfied with my experience at the BMW Centre. Anthony was knowledgeable, helpful, and made the entire process smooth and enjoyable
02 August 2025
As above
01 August 2025
Everyone I interacted with in the show room, Lauren and Harvey. They were so friendly, just amazing. They explained the process step by step. Lauren was lovely to speak to.
29 July 2025
very knowledgeable, helpful and tailored for my needs
27 July 2025
Issa was fantastic from start to finish! Gave us all the differrent options and explained them all. Was transparent with everything and nothing was to much. Made the experience enjoyable and gave reassurance throughout
26 July 2025
Mason was informative and thorough through the whole process.
25 July 2025
Attentive knowledgeable staff who are a pleasure to deal with.
23 July 2025
Anthony Mac, our Sales Advisor, was very professional and went out of his way to make the delivery day experience special.
21 July 2025
Anthony was superb A pleasure to deal with
15 July 2025
Staff very informative and knowledgable whilst placing the order for the car. The collection of the car was very easy. Anthony took his time showing us how everything works. The reveal with the cover and bow was nice.
12 July 2025
I had excellent service from Anthony throughout. From the initial enquiry in February, to pick up in June. Selling my previous car back yo BMW was seamless too.
12 July 2025
Love the car and had a great experience at the Harold Wood branch.
11 July 2025
I was helped by Any Unwin. I found him to be helpful, knowledgeable, caring and a pleasure to deal with. I was also helped by Nick who was also extremely helpful
09 July 2025
Explained the process that was smooth and efficient
09 July 2025
As above plus Harvey always kept us in the loop and gave us regular updates
06 July 2025
Isha is a good salesman. Everything prepared on time. Car came a day before and isha got it ready for me to be next day. Isha is very nice man. Always responsive and has a nice face. My good and trusted sales bmw man
04 July 2025
Harvey answered all of my questions with ease and knowledge and was very professional
02 July 2025
Harvey Page the Sales Executive who looked after us was fantastic in the way he guided us through our purchase of a 1 series 120 MSport
30 June 2025
Great team in Ronnie and Harvey Great communication throughout Timely and punctual at all times Handover very professional
20 September 2025
Everything was done well
18 September 2025
Outstanding service.
18 September 2025
As above
18 September 2025
The service advisor ( Musa!) made it super super easy and explained the different services to me and what my vehicle required.
18 September 2025
Always very good
18 September 2025
I will think very hard about returning to this service centre.
18 September 2025
Great service
18 September 2025
We had a time-slot booked, which started late, ran over and didn't finish, meaning we had to bring the car back a second time. That also ran long and wasn't finished.
18 September 2025
Didn't carry out the complementary car clean and wash
17 September 2025
Responsive
16 September 2025
Poor quality control , the only reason I trusted the service was I have been a long standing customer . but this has placed serious doubt in future visits
16 September 2025
Mixed feelings. On one hand, I was given a courtesy car and treated well. On the technical side of things, the mechanics have not completed the job fully as the engine management light was on when I collected it. Needs to be brought back in.
15 September 2025
The service team are always helpful and able to deal with my services efficiently.
14 September 2025
Friendly service
14 September 2025
Very good service
14 September 2025
I wasted my time and I paid a lot of money only to have everything into my iDrive.Even more than priced for major service booked online from my app. That's the purpose of iDrive,to be a reminder for the next services. I have to return,but I never do.
14 September 2025
Reception very good and welcoming. I found it strange that within minutes of my car service beginning, I was called to ask for additional services, which I actually believe should be included as standard.
14 September 2025
Tony the person that looked after me was very professional and 100% given to him .But when i got car back. , plastic car covering which is really flimsy was torn and hardly a seat protector at all. Urine on toilet urinals 9.15 am . Lovely
14 September 2025
Very straightforward booking process and smooth experience
13 September 2025
All completed as planned
13 September 2025
Great
13 September 2025
Overall service was good but having to chase for an update
13 September 2025
Everything done in the time given. Car nice and clean when picked up
12 September 2025
As above
12 September 2025
Job well done
12 September 2025
Great that a courtesy car was provided but took 6 days instead 3 and I still have problems from dashboard being taken out.
12 September 2025
My car had been in 4 times and im still No closer to a resolution
11 September 2025
The vehicle check was very detailed compared to what was received from other dealerships. Tony was helpful, and helped resolve an issue with the service history updating. Was very impressed with the complimentary car wash
11 September 2025
Good staff
11 September 2025
I had taken my car In for an MOT, I was then informed to the first of my knowledge the car was due a brake fluid change. So was also added to the list of jobs.
11 September 2025
Very satisfactory.
11 September 2025
I was expecting a higher cost, but was pleasantly surprised when I was not charge for one of the items, due to the engineer saying the adjustment was only minimal.
11 September 2025
Very efficient
11 September 2025
As I said above, the staff made it what it is.
11 September 2025
We were completely satisfied with the excellent costomer service we received at BMW Harold Hill.
10 September 2025
I got there early and explained to your staff I had a meeting at lunchtime and they managed to get my car back to me by 10.30
10 September 2025
The work was good, but the customer service needs improvement. All the guidance was sent by text message. Again, someone was explaining how to use the app, without considering the customer's time limitations.
08 September 2025
Asked the dealer to reset my instrument panel which he was happy to do
08 September 2025
Everything was top of the line
08 September 2025
With happy with the service
07 September 2025
Overall pleasant experience
07 September 2025
Good service
06 September 2025
(Recall) You send me a video on 1/9/25 about my car, saying based on what you found, it would fail a MOT. I got a MOT on 6/9/25 and it passed by Halfords. Also the recall warning is still showing when Halfords completed the MOT.
06 September 2025
car was serviced in allocated time, fully cleaned , i waited for the service and the waiting area was nice and comfortable with refreshments freely available
05 September 2025
I've been coming to Sytner Harold Wood since a couple of years and Musa never dissapoints . Thank you gor your professionalism attention to detail and the care you took with my car. You made the whole experience smooth and stress free!
04 September 2025
No issues at all
04 September 2025
Sytner Harold Wood has always been excellent in their service. Samuel Offe is always friendly and courteous. Aslo, the lady who met me when I brought my car to when I picked it up was very polite too.
03 September 2025
Satisfying 100%
03 September 2025
See box 1 Fantastic organisation
03 September 2025
Service levels were high and handled with proffessioanlly. Excellent
03 September 2025
Musa was friendly and very accommodating in explaining the details of what work was to be carried out. Once completed he ran through it again to ensure I was happy with the work.
03 September 2025
Musa, very helpful. great customer service
01 September 2025
Great service.
31 August 2025
I have always used Sytner Harold Wood and have been impressed the quality of service.
30 August 2025
Simplicity, straightforward, comfortable and flexibility
29 August 2025
Again, purely due to Sam staying in touch.
28 August 2025
Always a hard sell. A number of technical components seen to be not robust enough for BMW.
26 August 2025
Very efficient service provided by the Service Department. As previous, nothing but praise for Danielle who is a pleasure to deal with.
25 August 2025
Both Matt & Tennyson were very helpful - communicated excellently throughout my car's progress.
25 August 2025
Great service
24 August 2025
I waited for the car to be inspected and Danielle kept me fully appraised throughout the process.
24 August 2025
BMW Harold Wood continues to deliver brilliant service, and so would recommend it over any other dealerships in the local area. The team, and Sam, looked after all of my needs, making sure that I was informed along the way.
24 August 2025
Excellent friendly service, super helpful, great knowledge
24 August 2025
Good service
23 August 2025
MOT not completed until late otherwise 5 stars
23 August 2025
Again, customer service high and very efficient and great communication
23 August 2025
The lady that dealt with me was amazing . The receptionist was very polite and I managed to leave my laptop behind and they had kept locked away in a cupboard
23 August 2025
Friendly staff, good comms
21 August 2025
The service was efficient and friendly.
21 August 2025
I was called and asked to pay for something which was covered under warranty and the caller was adamant that it was not. Not very professional. Then to be told they will do me a
21 August 2025
Because it's the best I've had
21 August 2025
Very pleased with them
21 August 2025
I was warmly greeted upon my arrival at 7.30am, offered a refreshment and was dropped to the station - all part of a quality service. Alexia Efthymiou and Tennyson Henry are an asset to Harold Wood BMW.
19 August 2025
Really enjoyed my experience! Polite & professional service! Well maintained and clean place also! Amazing!
19 August 2025
Read above
19 August 2025
The lady helping me was very nice
19 August 2025
I was extremely satisfied with the level of service on the phone before booking an inspection for my car and once I arrived to the service centre too.
19 August 2025
I have not owned a BMW for 10+ years and I was very impressed with how you have improved on what was already a good service.
18 August 2025
Samuel was great. Didn't waste any time to get my car MOT'd.
17 August 2025
Efficient
17 August 2025
In particular, the service provided by my designated service receptionist, Chloe, was excellent.
17 August 2025
Matthew was very helpful. He kept in contact with me and give me the updates on my car.
16 August 2025
All dealt with well
16 August 2025
Sharp and attentive from the moment you drive in.
16 August 2025
The vehicle service and customer care service experience was very good.
16 August 2025
The job was carried out in a timely and excellent manner. Better feedback and follow up could be given on an airbag/ seatbelt indicator light that was coming up on dashboard although this was not a part of my main visit.
16 August 2025
Always receive excellent service
16 August 2025
They done recall as expected.
16 August 2025
I believe you got it right staff who I delt with the best 10. Out. 10 all. Day long you are not going to lose me the service all round very good better than it used to. Be
14 August 2025
Excellent service
14 August 2025
Quick and efficient
12 August 2025
Was kept up to date with everything, good communication
12 August 2025
It's very good service
12 August 2025
Staff have always been professional and helpful and polite
11 August 2025
Great service again as above
11 August 2025
Usually satisfied with the result !!
11 August 2025
Service was good but sales was not, I was told my car needed an alignment even if done the month before already. The results of the alignment were given and not a single value justified a re alignment. I also asked for the engine maintenance package
11 August 2025
The service Team were able to establish faults and rectified the problem albeit they were unable to resolve one problem with Oxygen sensor. I had to buy the part from bmw parts and got it fitted in another garage due to expensive labour charges.
10 August 2025
Everything ran smoothly
09 August 2025
Works was completed fast and informed through the process.
08 August 2025
Wait was too long
06 August 2025
Understanding and accommodating
06 August 2025
Very good
06 August 2025
Very professional
06 August 2025
Kept me informed aboutthe work being carried out on my vehicle
06 August 2025
It was a good experience everything went smoothly
06 August 2025
Advisor was good and was helpful/informative in dealing with the issue.
06 August 2025
Quick and easy
06 August 2025
Straight to the point
06 August 2025
Daylight robbery
06 August 2025
My experience was first rate with no problems. The waiting area is comfortable with good quality hot drinks and biscuits available. The staff were very attentive and kept me informed of my vehicle's progress.
06 August 2025
Finishing the above statement Tuesday mid day they called us the car is ready Poorly cleaned So very bad communication, no empathy
06 August 2025
Alexia was great, made the whole process smooth
03 August 2025
Very good customer service.
02 August 2025
You where spoton
02 August 2025
Quick and informative
01 August 2025
Very
01 August 2025
Did exactly what was needed
31 July 2025
All staff very good
31 July 2025
Same as abov
29 July 2025
The service was outstanding
29 July 2025
Great Customer Service and Professional Execustion
29 July 2025
Advance estimation of time required could be given to be more prepared
29 July 2025
Satisfied with outcome
28 July 2025
See above. It is such a shame that BMW provided service which I even would not expect from a small garage.
27 July 2025
Communication and lack of trust with my car with your engineers/mechanics
27 July 2025
Same as above
27 July 2025
Excellent service throughout
27 July 2025
Swift, slick service, like the video overview to show what's happened during the MOT and highlighting possible future areas of concern and clearly explained
26 July 2025
I will have been completely satisfied but I thought the cost was inflated.
25 July 2025
Good service good overall
24 July 2025
Smooth service
24 July 2025
i think the experience was great although the price was exorbitant
24 July 2025
I brought my vehicle for a Used Warranty repair in 16-Jul. It took until 22-Jul to have this addressed after multiple mistakes. After collecting the vehicle there is a new problem. I am very disappointed by the service and technical expertise.
23 July 2025
Happy knowledgeable staff
23 July 2025
Excellent customer service very helpful and keeped me up dated with the service of car very professional .
23 July 2025
Annual service & MOT. Told all fine, health check video all fine. Ok to collect the car. Upon collection it has failed the MOT! Car in over the weekend, finally collected Tuesday. All thru the process communication v difficult. I had to chase for inf
23 July 2025
Matt was Amazing. 10 stars for him. But as you can imagine , I am not happy at all that I changed my shock absorber for no reason its expensive
23 July 2025
I was given information in every field And they solved my car problem
23 July 2025
Not actioning concerns I have raised in a timely manner
22 July 2025
Staff was very helpful the best service I had form any garage in the past
22 July 2025
Can't really say
22 July 2025
Plesent staff at BMW
21 July 2025
Always done the proper check non the vehicle and get in touch with me for everything
20 July 2025
See above. Terrible communication
20 July 2025
Great staff and friendly staff
20 July 2025
Clear and straightforward process and also a nice waiting room.
18 July 2025
Fantastic customer service, was able to get a loan car even when initially told unlikely. Lovely welcoming receptionist
18 July 2025
See above answer!
17 July 2025
Good, polite and attentive service.
17 July 2025
Syntner couldn't repair an issue with my windows surround so i have to rebook it in for a whole day. Parts were not available so wer3 put on order and unfortunately duecto holidays/commitments it will be a little while before i can book the car in.
16 July 2025
Very satisfied, top people working in there
16 July 2025
Went in for a specific service and this was carried out as well excepted
16 July 2025
The service received was excellent.
16 July 2025
Car is running smoothly and am happy with work completed.
15 July 2025
Nice waiting area plus coffee machine and very clean facilities polite staff who seem to cate
15 July 2025
Thanks for customer service by Danielle and Matthew
15 July 2025
I was entirely happy with the provided service. It was done as requested with great standard. I took the car to sytner harold wood for an engine service. The service agent Tony explained clearly what needs to be done and other addition work needed.
15 July 2025
Met expectations
15 July 2025
Timely and efficient
15 July 2025
Staff very polite and kept me updated with the progress of the service
15 July 2025
Promt and refreshing
15 July 2025
I put the car in to be fixed car wasn't fixed and had £550 bill for service but service light still showing up
15 July 2025
Everything was perfect
14 July 2025
Repairs carried out excellently.
13 July 2025
They always do perfect job and keep you informed
13 July 2025
All good professional service
12 July 2025
Good nice people
11 July 2025
The problem was solved in the best way possible at the time.
10 July 2025
The staff very friendly and helpful. The waiting room was nice.
09 July 2025
Very profesional staff. Very carefully and friendly with the customers.
09 July 2025
Being using this site for quite a number of years for two BMW cars. Always been helpful from the moment the car in booked in, looked after by the receptionist with offer of drinks, informative during and completion of services. Great team!
09 July 2025
Every single year I give my mobile number ( which hasn't changed in the last 6 years but they insist on calling an old number
09 July 2025
Following my recent visit I would like to highlight the quality of service I received. I appreciated the professionalism and promptness of Samuel.
09 July 2025
They serviced my aircon but no improvement in terms of cooling. They say it is how it will work without even seeing (by phone). I cross verified with my friends X1, Colling is verily good in his car.
08 July 2025
The work was completed on time.
08 July 2025
I booked recall online. BMW should only give bookings they can cope with as they control them. Car taken in, not given the same day but the next due to workload!!. When left operative said that BMW will wash the car. Not washed
08 July 2025
Car was marked during the process I had to use t cut to remove it
08 July 2025
All good
07 July 2025
Terrible service always something wasn't right, either cups on air condition was not screwed,car was in wash after service , dashboard service info not cancelled
06 July 2025
Musa, top guy, fast efficient and effective. Courtesy car unexpectedly, thank you.
05 July 2025
Good service
05 July 2025
As above 5 star service
05 July 2025
Work was done on time or just before estimated time. Car wash was included, however it wasn't fully cleaned as the dirt marks were still on all the wheel and and they didn't use the dry cloth for inside windows which left dot dot marks on all windows
04 July 2025
Very good
04 July 2025
Extremely professional service
01 July 2025
Good to have the vehicle inspection report, I feal confident work was to a high standard
01 July 2025
Very professional service n car feels good.
01 July 2025
My BMW rear bumper got dent/scratched by technician. Issue highlighted and sorted out following day.
01 July 2025
Not a happy customer
01 July 2025
Danielle was very helpful and straightforward during my recent service and mot.
01 July 2025
Holly was the only member of staff that was helpful and. dealt with tracing where my tyre was as I phoned up numerous times and no other member called me. back except for Holly
30 June 2025
Matthew Tomlinson is the reason for this score. Polite, Friendly and very Helpful. Matthew is a credit to the BMW brand and to Sytner Harold Wood.
30 June 2025
Informative with every step ahead
29 June 2025
Chloe was really nice and helpfull.
29 June 2025
Quick, helpful and thorough
27 June 2025
10/10
27 June 2025
Staffs are friendly and gives all updates
19 September 2025
We did find the service a little rushed at the end and last minute with the finance but overall very good