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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
987 ratings and 468 comments received in the last 90 days.
11 November 2024
Sales person Andy was very helpful
04 November 2024
Entire service was fantastic, and the unveiling of the car and time taken to go through all the features was a great touch
04 November 2024
I have now purchased 3 BMWs from the Synter Harold Wood Centre. Both Robbie Buckle and Nick Thake have always been very helpful and always a pleasure doing businness with them.
04 November 2024
Mason has been great throughout the process.
01 November 2024
Everything was very efficient and very smooth from purchase to pick up
01 November 2024
Again Robbie assisted throughout , answering all our questions and taking us on a test drive. There was no pressure to purchase. On collection which had to be late in the day to suite us we weren't hurried but everything was explained thoroughly .
01 November 2024
Andy and Steve kept me informed from order to delivery and were very thorough when I collected the car
31 October 2024
we had some issues with the delivery, not due to sales persons, more regarding the process of delivery and logistics which was not ideal, long and short the cars delivery date kept slipping.But Harvey did fantastic to ensure we were updated & in loop
30 October 2024
Surprised me with unrevealing the car
30 October 2024
Jon Dulieu from BMW Harold Wood was amazing! From the moment we first spoke to the delivery of the car, Jon was in constant communication with updates. He was so friendly and helpful, he gave me an amazing deal and I'm totally in love with my new car
29 October 2024
Everything was so smooth. Thanks to Harvey and Steve. Harvey kept me updated every 2 weeks even when I did not expect an update.
25 October 2024
Very happy
23 October 2024
Robbie was a pleasure to deal with (attentive & relaxed), as were the whole staff I spoke to including first contact telephonists (always answered promptly) to Nick, Olivia and Anthony as well. I very much perceived it as a team effort, like a family
23 October 2024
The delivery and purchase experience was fantastic .
23 October 2024
Very satisfied
22 October 2024
Good service
20 October 2024
I purchased my vehicle from Sytner in Harold Wood for the first time and was more than delighted with the great service that I received particularly from two members of staff that being. Mason Purcell & Nick Thake. Both a credit to the company.
17 October 2024
I have used this centre for many years and i have always been happy with the service and this time was no different the sales team were always available to help and are very professional.
16 October 2024
Very satisfied with the service provided by John delieu the process was smooth and I was kept up to date with the progress of my order throughout. Highly recommend
15 October 2024
I find them very pleasant and very helpful
14 October 2024
Great service, friendly, knowledgeable and helped us a lot. Excellent customer service
13 October 2024
Harvey made the experience so easy, comfortable, informative and exciting, he was very excited for us to get the veh, met our demands on spec, on delivery felt so special, had our names and congrats on board, loved the car reveal from under the cover
11 October 2024
Anthony is wonderful, helpful too.
09 October 2024
Both Andrius and Steve were exceptional in their professionalism. Would recommend 11:10 without hesitation.
09 October 2024
Greeted at the front desk and offered tea and biscuits. Robbie was quick and thorough with the hand over, having already sent me documents to read and sign. (I've bought several new cars and it sometimes feels like I'm there all day)
07 October 2024
Regarding Harvey Page in new car sales: Harvey has offered nothing but 10/10 service through the whole process. He made everything easy for myself, everything was always explained, communication was always there. Would definitely recommend to others
05 October 2024
Great customer satisfaction and fast response every time
04 October 2024
Anthony is very good in assisting customers.
04 October 2024
Made to feel at ease, very friendly and welcoming atmosphere
03 October 2024
Great communication and service
03 October 2024
Really satisfied got the best service!
03 October 2024
I felt completely satisfied with my experience at the bmw centre
02 October 2024
Amazing customer service Robbie was amazing throughout
02 October 2024
Completely satisfied, kept updated all through the process.
02 October 2024
Robbie. Steve and James always made us feel really welcome on our visits. We can't speak highly enough of their professionalism and
02 October 2024
Our new car was actually delivered a few weeks earlier than anticipated. It went smoothly and we were made to feel important during the handover of the new vehicle.
02 October 2024
Superb customer service
02 October 2024
Very - seamless, efficient and effortless. Wouldn't buy a BMW anywhere else.
02 October 2024
Andrius was the sales executive that we dealt with & I can not praise him enough for going above & beyond to make the transaction smooth. Due to unforeseen events, there was a delay in receiving the car, but Andrius kept us in the loop at all times.
02 October 2024
Great service
30 September 2024
The handover was smooth and informative
29 September 2024
First class treatment when attending the showroom.
29 September 2024
Again, some good experiences with individual people like Andy, not the same with the lady - cant even remember her name.
29 September 2024
Robbie Buckle was very good ???? no fuss, straight talking, sold
26 September 2024
Quick turn around, every one polite and friendly
24 September 2024
We were greeted by Anthony on the day who helped us reveal the car, Prosecco was a nice touch as well. Anthony stayed with us until the car was completely set up and we were happy to drive away.
24 September 2024
Informed at every step 10/10
20 September 2024
Harvey provided exceptional service! He was very friendly, knowledgeable and accommodating. He kept me updated throughout the process and ensured I was happy.
17 September 2024
Amazed by the way showing the car it's was a good memory and very happy service by Andy and Olivia.
16 September 2024
It was a fantastic experience, with high end luxury service and delivery.
15 September 2024
From purchase to delivery, the process was seamless. Andy was incredibly helpful, making sure I understood everything. The service was top-notch, and I couldn't be happier with my new BMW! Highly recommend!
13 September 2024
Robbie delivered the car on the day over and above what we expected. Thank you
12 September 2024
Car delivered early and changeover done efficiently
10 September 2024
I was very satisfied with my experience at the BMW Centre. The staff was professional and attentive, making the purchase and delivery process smooth and enjoyable.
10 September 2024
Went out of their way to make sure we were happy even coming in on his day off when we pick up the vehicle.
09 September 2024
Fantastic experience
09 September 2024
We had fantastic customer service from Mr Harvey Page throughout the whole buying process. Any queries or concerns we had were handled very efficiently and he really did look after us from start to finish. Harvey is a credit to BMW !
06 September 2024
Andrius was very informative and delivery was quicker than expected.
06 September 2024
In all the years I've been buying BMW this was by far the best experience I've had. I would like to mention Steve, Olivia and Andre because between them they made my daughter and my day perfect. You are all a credit to Sytner Thanks guys.
04 September 2024
Our experience has been great and the customer service provided by Andrius was excellent. He went through all the possible option that were available to choose for our new car and the car turned out amazing. We are very happy. Thank you Andrius
04 September 2024
From start to finish my experience has been amazing and I can't but help to repeat how exceptional the customer service was and input I had received via the sales executive Issa Nakhuda was brilliant .
04 September 2024
Excellent customer service
04 September 2024
I'm very satisfied with my overall experience, BMW really go above and beyond and make this an amazing experience and I'm in love with my new car
04 September 2024
Very friendly and chatty
29 August 2024
Always outstanding service
20 August 2024
Smooth sailing and lovely staff
13 November 2024
Very satisfied with the service.
13 November 2024
Pleasant staff
13 November 2024
Staff were friendly, attentive & helpful.
13 November 2024
Airbag replacement was carried out quickly and as specified
13 November 2024
Staff very professional and keen to get the vehicle issues resolvef
13 November 2024
I was looked after and not left waiting about and kept informed through out the process
13 November 2024
The lady that dealt with me was very helpful and knowledgeable. Good communication and smooth process.
13 November 2024
The turnaround time for the vehicle service & part recall was just perfect.
13 November 2024
No complaints other than I was told the car would be washed and hoovered. I would rate the washing of the car a 4/10 and hoovering a zero as it was not cleaned on the inside at all. As far as I'm aware, the oil/break service team did a good job!
13 November 2024
My vehicle was well taken care of, everything was made clear to me. Work carried out to perfection
13 November 2024
Completely satisfied as it was such a smooth transition, from dropping my car off, to receiving a phone call to go over a few aspects on my car for the ultimate safety for myself and my son. Umair carried out all safety checks and ensured my tracking
13 November 2024
Just everything was top level service
13 November 2024
It was just as I expected it
13 November 2024
The ladynwho looked after me was courteous and knowledgeable.
12 November 2024
The major repairs to my car were completed in a reasonable time scale and I was informed at every step.
11 November 2024
Alexia was my point of contact on the day and her customer service was the worse I have ever experienced. She was dismissive and was not helpful in any way (maybe because she was almost finished for the day because she was definitely in a rush).
10 November 2024
Staff professional, friendly, took my car when I arrived straight away, keep me informed during the sevice.
09 November 2024
Poor service in general. Delays in repairs. Needing to call few times each day for update. No courtesy car given. Struggling with travel to schools and work.
09 November 2024
Very satisfied
09 November 2024
Professional service
09 November 2024
Again same answer,service was best
09 November 2024
Alexia provided outstanding service.
09 November 2024
Tennyson and the team looked after me and my car. Very happy with the service overall.
09 November 2024
Brilliant from start to finish! The Receptionist Lady looking after my car service was fantastic, professional, friendly and so helpful. Guys,who serviced car were fab too. I love getting my car serviced!,
08 November 2024
Kept informed & very pleasant to deal with.
08 November 2024
The service from Alexis was fine and the car was ready in time as agreed.
08 November 2024
Sytners were extremely supportive.
08 November 2024
Very polite and efficient service.
08 November 2024
Get the job done with no stress
08 November 2024
My service advisor was knowledgeable, helpful and friendly. He kept me up to date throughout and went out of his way to make sure both me and my young son (4) had the best experience possible
08 November 2024
Very satafying
07 November 2024
Painless, swift and efficient service. Timed appointment, which suited me fine.
07 November 2024
Good customer service, always keep their words and the follow up to find out how is your car
07 November 2024
I enjoyed my experience
07 November 2024
Good service and kind at the Harold wood Sytner centre
07 November 2024
Very professional and fast service
06 November 2024
Very good
06 November 2024
Tennyson the manger did a good job sorting out the problems for me. Works was carried out that didn't need to be.
05 November 2024
The salesman Mason explained everything in detail and took his time with us . And he was very polite
05 November 2024
On my last visit, I was greeted by Alexia and she took care of everything swiftly. The video done by Marcus was so detailed that it exceded my ecxpectations, by far the most comprehensive view of my car underneath and work needed.
05 November 2024
Everything was completed within the timeframe advised and my vehicle was also given a complementary wash. When my vehicle was ready, the lady responsible for my vehicle escorted me back to it to ensure that I was satisfied. Excellent service!
04 November 2024
All done no issues
04 November 2024
I selected the Courtesy Car Wash but it was not done when I collected my Car. It happened same during my last visit few months back. Maybe the Centre doesn't see the appointment confirmation and selection made via app.
03 November 2024
Very Efficient
03 November 2024
Very courteous and helpful
03 November 2024
Same as above
03 November 2024
Samuel was very helpful
03 November 2024
Washing of the car was poor water marks all over windscreen. Hard to see out of windscreen due to water marks.
03 November 2024
The customer assistance behind the desk she is not polite she is very rude
03 November 2024
Staff very helpful
02 November 2024
My dash cam was disconnected but not reconnected which meant I had to go through a complete set-up procedure.
02 November 2024
Was told car would be ready same day then didn't hear anything. Called late in the day to check and was told someone would call back. No call received and when I tried again no answer.
02 November 2024
Great service
02 November 2024
Pleasant lady looking after me and very satisfied with her efficiency
02 November 2024
Always helpful and polite. Nice environment, always help me out.
02 November 2024
Pleased with all aspects of the service process.
02 November 2024
No drama work completed efficiently
02 November 2024
My reason for the score is the same as my first answer
02 November 2024
Everything went according to plan. All staff very friendly and informative
02 November 2024
The manager then had to step in as i had children to pick up from school and after being in your reception for nearly 5 hours he lent me a loan car and then delivered the car back to my house
02 November 2024
For service time, everything
02 November 2024
Did everything as expected and on time. Always able to accommodate me.
30 October 2024
everything was done on time and in the time quoted
30 October 2024
I should have been offered and told the price of a courtesy car
30 October 2024
We have done all our purchases and servicing with the same branch since purchasing the vehicle brand new. We regularly deal with Matthew and Musa.
30 October 2024
As stated previously
29 October 2024
Car ready on time job done well
29 October 2024
1. 5 1/2 hours wait for front tyres replacement/MoT (including re-test) and vehicle Service. 2. New front tyres fitted but not inflated correctly (2.8 Bar Nearside and 2.0 Bar Offside). No wheel balancing undertaken. 3. No Service work detailed.
29 October 2024
As above, also didn't feel like I was being strung along like an independent garage carrying out an MOT
29 October 2024
Swift efficient kept in touch throughout Brilliant ??
28 October 2024
Only thing I felt get better service at the reception desk. Lady at the reception desk it's not that friendly approach.I mean no smile on the face, when I approached to the desk.This is where customers first point of contact when they visited.
28 October 2024
I was completely satisfied and the work and was completed well inside the time and the staff are all very helpful.
28 October 2024
On time. Everything explained
28 October 2024
Very helpful chap and team
28 October 2024
Because advisor was rude and felt like he wanted me out as soon as possible from there.
27 October 2024
All inclusive approach
26 October 2024
Everything I wanted was completed so quick and my car is running great. The advise was polite and updated me regularly. Service was the best
26 October 2024
Again very Happy with your response
26 October 2024
Good service all round
26 October 2024
As previously stated, the welcoming was excellent. Also, unfortunately I cannot remember the name of the lady who took my details but she was very attentive and ensured I was comfortable. Good customer service.
25 October 2024
Problem was diagnosed and solution found
24 October 2024
Very happy with service
24 October 2024
As above
24 October 2024
The service didn't take very long. I was constantly updated at intervals. The staff were welcoming and friendly. Danielle answered all my questions . 10/10 for customer service.
24 October 2024
As above.
24 October 2024
I hope this will not happen again.
24 October 2024
I always return to Sytner BMW Harold Wood because of the great sales and aftersales I have received
24 October 2024
Convenient
24 October 2024
Ten out of ten for all the people who felt with me.
24 October 2024
Very helpful staff and I'm very satisfied
24 October 2024
When I said I didn't what the work done they didn't want to speak to me!
24 October 2024
Very satisfied
24 October 2024
I would like to share this experience,while I was checking the bill ,u r customer service person was bit rushing and snatched the paper from table to do the bumper payment.I don't think it is a professional way.
24 October 2024
Everything done to schedule and efficiently
24 October 2024
As above
24 October 2024
One observation - my dealer is Sytner Tamworth, not Harold Wodd??
24 October 2024
Very satisfied by staff
23 October 2024
All good. Bit rushed.
23 October 2024
They polished my car to a showroom standard and it is still looking fabulous today and so proud of my car
23 October 2024
Excellent service
21 October 2024
Works completed on time. Although car was needed all day when a 90 min slot was booked. Would have been nice to be told earlier so I could have made appropriate arrangements
21 October 2024
Very quick and efficient, service & MOT was completed to a high standard.
21 October 2024
Very efficient and professional
21 October 2024
It was all down to Danielle from the service department, who looked after me like a professional and made me feel comfortable
21 October 2024
I was very happy with the level of customer service. The team where very professional and kept me informed of progress with the repair to my vehicle.
21 October 2024
Good service overall very well looked after nice place to be in.
20 October 2024
First class experience staff very good and communication was excellent
20 October 2024
We always coming back
20 October 2024
Everything is done in good time and service always exceptional and staff are professional and friendly
20 October 2024
Perfect
20 October 2024
Friendly and helpful
19 October 2024
Customer service person Matt was good to deal with the queries but couldn't resolve the issues with mechanics.
19 October 2024
Very good customer service
19 October 2024
The Customer Service Representative was friendly and efficient and the service and recalls were carried out as planned.
19 October 2024
Took into a account everything I said and gave a courtesy call after to see how the car was
19 October 2024
They are always prompt but now they too seem to have had a high turnover in staff. New (and junior) customer service reps replacing the ones who were a lot more experienced
19 October 2024
Very happy
19 October 2024
Customer service agent kept me informed throughout the service process. The technician also provided a health check video of my vehicle sent to my phone.
18 October 2024
Calling service agent and leaving massages behind not a call back from the service agent.
17 October 2024
I would offer 5 stars here however I experienced a small issue. I specifically asked that if someone could check tyre pressure. However, they were not checked even though dash screen must have reminded the workers.
17 October 2024
Highly efficient, very welcoming and I was able to work there whilst my service was being carried out. Alexia was really helpful and user friendly with any questions I had
17 October 2024
Matt was truly amazing and so was the mechanic who did my recall. But really disappointed that I had to wait for 2 and a half hours for my car to be done due to a courtesy car not being available
17 October 2024
Car service performed efficiently and price was slightly less that originally quoted
16 October 2024
My experience was made a lot better by dealing with Stephanie Rose. She was so nice, professional and kind.
16 October 2024
I am completely satisfied.
16 October 2024
Fell short of a 5 star only because the complimentary clean and wash of the vehicle was of a poor standard, the door sills were dripping with water and should have been dried thoroughly. Not impressed. Not very pleasant getting in to my vehicle.
16 October 2024
Kept informed through out on progress of my car.
16 October 2024
From initial contact to getting the vehicle fixed was handled very professionally by everyone involved.
16 October 2024
Communication with service advisor facilities in dealership ease of check in
16 October 2024
Easy access, very happy with the work
16 October 2024
The staff is very attentive and polite. The check-in process was smooth and quick. The waiting area is very cosy and allows you to work while waiting for the car to be fixed. Overall a great experience from booking to delivery.
16 October 2024
All way welcoming my be some soft drinks or water. Like Mercedes or Lexus.
16 October 2024
Same as above: I had an exceptional experience at Sytner Harold Wood, thanks to Danielle's outstanding service. From start to finish, she was attentive, knowledgeable, and made the entire process seamless.
15 October 2024
Always top service
15 October 2024
No pick up or drop of service
15 October 2024
Good experience
15 October 2024
Everything was explained to me exactly what was on the invoice The car looked amazing and drives superbly
15 October 2024
Stephanie was excellent very flued on on everything alwqys lookong out for customer bright spatj in the showroom
15 October 2024
All issues addressed swiftly and professionally.
15 October 2024
Check in was very efficient. However, at no time was I made aware that you would need the car for 2 days. I was very clear to the agent who checked my car in, that as it was my only car, I could no be without it for more than 1 day at a time.
15 October 2024
Quick and efficient.
15 October 2024
My advisor, Danielle, reminded me a couple of times about my appointment. While my car was there, she kept me informed at all times, and perfectly explained why my car had to stay overnight.
15 October 2024
Service provided was as expected. No more. No less
15 October 2024
Tom was very helpful and professional and explained everything clearly and openly. Excellent overall service thank you.
15 October 2024
I was really impressed when delivering my vehicle for the work to be done. I was met at the delivery point and all points about my vehicle were checked.
15 October 2024
Staff excellent
15 October 2024
Quick trusted service
15 October 2024
Everything went smoothly.
15 October 2024
Resolved issues quickly.
15 October 2024
Aaron looked after us again & gave detailed feedback on video, spoke to us about any issues etc.
13 October 2024
My recent break pad service was booked in fast and the actual service was prompt. I was also given a space to have my work meeting in which I really appreciated. My advisor was really helpful & friendly too
13 October 2024
Always get great service
11 October 2024
There were delays in organising the work approval
11 October 2024
Car came back cleaner than it went in, everything was resolved, customer service was fantastic.
10 October 2024
Samuel offe was my contact and was very thorough and a pleasure to deal with.
10 October 2024
Sent me a video update of my vehicle and the diagnosis.
10 October 2024
Looked after very well
09 October 2024
Exceoptional
09 October 2024
Everyone was helpful and informative
09 October 2024
Quality and delivery of service. Clear and concise communication. Sweet customer service. Friendly atmosphere.
09 October 2024
very helpful staff.
09 October 2024
Mr. Matthew is the man who never fails to do his job. I always prefer to deal with him. He is really helpful and knows his job. Everyone should learn from his work. He knows what customers want.
08 October 2024
Great service
08 October 2024
Job completed in a reasonable time
08 October 2024
Excellent
08 October 2024
The staff were very pleasant... It was a busy day... However, Communication is an issue! I lost my cool after waiting 3 hours for a service which should have taken half the time.
08 October 2024
Matt Tomlinson provided excellent service during my recall.
08 October 2024
Provide fuel additive However no instructions provided on how to use it
07 October 2024
Wanted to charge to fix a well known issues to BMW F33
07 October 2024
Service was completed according to the information I was given and everything explained to me in simple terms.
07 October 2024
I was given a hire car as my vehicle was recalled. I was not happy with the hire vehicle provided and after several calls BMW did not call me back to arrange a replacement.
07 October 2024
Had car 10 days out of 6 weeks due to fault
07 October 2024
As above Samuel was 5 star
07 October 2024
Umair Mustakin was a great guy to deal with. From the first phone call to completion of my car Service, recall, MOT and few other enquiries, he made sure everything was done perfectly. Umair kept me up to date with everything. A courteous gentleman!
06 October 2024
Nothing to add -I very was satisfied
06 October 2024
The dealership should have followed up with me within at least one week.
06 October 2024
Mike was great. It looked like another annoying visit where the car would need to stay and thus inconvenience me once again but Mike pulled out the stops to sort it.
06 October 2024
Nice coffee and the surroundings were fine
06 October 2024
Staff more engaging than previously, providing a more personal experience. All work carried out within the advised time, and all work fully explained. Alexia was very professional and friendly.
06 October 2024
Alexia was absolutely great. She was very helpful and made the whole process easy and without stress.
04 October 2024
Could not find a problem with my tireecen though the problem persists. Paid an extortionate amount of money for a failure of an investigation. Valve changed on the wrong tire, despite me telling them which one was the issue.
04 October 2024
Excellent customer service. And the waiting area is kept clean, tidy and presentable with facilities to work while you wait.
04 October 2024
Everything was taken care of in one day and all seems good
04 October 2024
For now l have no problem with the service l received.
03 October 2024
Easy to communicate
03 October 2024
The assigned customer service agent and workshop manager were helpful in dealing with my queries.
02 October 2024
Danielle was very helpful in dealing with my recall. friendly and professional, she had my car out the front for me ready to collect after .Charley was very friendly over the phone and a pleasure to talk to. 5* to these 2 for there customer service
02 October 2024
The service was good, Danielle was very nice and helpful.
02 October 2024
Polite, attentive, diligent, attention to detail.
02 October 2024
I had a few problems with the vehicle. Was kept up to date about what was wrong and needed replacing. Happy that it drives smooth again
02 October 2024
They telephoned me and were aggressively pushy trying to sell me extras - all when id explained i was a pensioner and inside the supermarket in front of other customers!
02 October 2024
Good service, car wash nicely, quick service and good communication
02 October 2024
Finished faster than expected
01 October 2024
The staff are friendly, I get regular updates on my vehicle and have a poimt of contact who keeps me well informed.
01 October 2024
Fast and professional service
01 October 2024
Matt was efficient, honest and clear in the way he dealt with my issue.
01 October 2024
Great service and really friendly staff members
01 October 2024
Smooth process throughout
01 October 2024
Excellent
30 September 2024
I am very disappointed with my recent experience first of all my wheelnut key was broken by one of your engineers and I wasn't provided with any replacement one. When I contacted BMW customer care and the gentleman's name was Musa Mahmood didn't even
30 September 2024
Works completed on time
30 September 2024
Very pleased with service
30 September 2024
It was good Comms could be better
29 September 2024
Steph Rose was very helpful, courteous and efficient.
29 September 2024
Excellent customer services
29 September 2024
Got the job done quick
29 September 2024
Everything was carried out perfectly and prifessionally.
29 September 2024
First class. Great video as well to show underside of car.
29 September 2024
It was easy to get this organised and they were transparent all the way.
29 September 2024
Great experience
28 September 2024
Very satisfied, it was a very good experience.
28 September 2024
All went smoothly
28 September 2024
My car had a wash and vacuum and was looking lovely after being done and five minutes after arriving I was on my way home fully satisfied like a military operation excellent
28 September 2024
Great service
28 September 2024
Staff were polite and welcoming as well as proficient in their individual roles.
28 September 2024
The staff were very helpfull
28 September 2024
Good quick service
28 September 2024
Customer care was excellent
28 September 2024
Took car in early no problem
27 September 2024
They checked my car properly and fixed the problem with in the time commitment.
26 September 2024
I received a call within a few hours of leaving my car at the center once the work was complete, and the staff was welcoming and the receptionists helped gudinging the customers as quickly as possible.
25 September 2024
Kept informed of progress and any possible issues
25 September 2024
Extremely amazing help given to me by your colleague. He was very kind, knowledgeable, professional and diligent with my requests. Thank you Thomas Beardsell
25 September 2024
Easy to book, reassuring updates from staff, car returned in fantastic condition
25 September 2024
Very polite
24 September 2024
matt sorted out all my queries. He called multiple times that day to give me updates which was great.
24 September 2024
Very friendly staff.
23 September 2024
Very professional
22 September 2024
I was treated with respect and the team were polite helpful and friendly
22 September 2024
Kept up to date and the car was finished within a very quick time period as requested
22 September 2024
As above
22 September 2024
I like this branch, I always leave happy
22 September 2024
They came and picked the car up and notified me previously with what time they were coming. My car had been washed and cleaned inside and out, as well as serviced and it was done very quickly, which was good because I needed the car that afternoon.
22 September 2024
All done
22 September 2024
Met my needs.
22 September 2024
They sorted everything
22 September 2024
Same as above.
22 September 2024
There were struggle at the initial booking process where my booking had to be cancelled once and rescheduled the week after. On the day the team was extremely professional and courteous
21 September 2024
Deserve 10/10
21 September 2024
Good service
21 September 2024
Services here was great ??
21 September 2024
Great communication and team
21 September 2024
Adviser helpful and explained everything.
21 September 2024
Again this is down to Musa hospitality.
20 September 2024
Polite and helpful advisor. Seamless and efficient service
20 September 2024
This centre is very professional, the customer experience is very good keeping me informed from ene to end
19 September 2024
As per answer to n question 1 and car wash was very poor.
19 September 2024
the service time was fine and all around together went well
19 September 2024
My vehicle is always in good condition after any kind of service.
19 September 2024
Great customer service from musa
18 September 2024
Everything went well
18 September 2024
As Above.
18 September 2024
I felt very confident that the service was thorough and professional.
18 September 2024
Expedient and accommodating.
18 September 2024
The level of service received was appalling. I think this is the second visit I made to this location and I am shocked! I urgently needed to leave for prayer, my vehicle was ready for me, upon asking a receptionist if they can find someone to release
18 September 2024
From check in, to service and parts personnel. All fantastic and helpful.
18 September 2024
All work was carried out with no delays
18 September 2024
Consistently a great service provided by Tennyson.
17 September 2024
Friendly, knowledgeable, kind and professional staff, lovely waiting area with refreshments couldn't ask for more
17 September 2024
Car paperwork service report was not given, still waiting for it. Was told car would be valeted, it wasn't. Receptionist was not very organised
17 September 2024
Excellent customer service, very good people with a honest and friendly attitude. She was so Welcoming and helpful
17 September 2024
Professional, supportive and friendly.
17 September 2024
Great experience, service was quick and cheaper than expected
17 September 2024
I always ask to deal with Tomasz because he is great to deal with and always makes sure your happy with what's going on, this guy make visiting a real pleasure
17 September 2024
Quick Excellent customer service
17 September 2024
Helpful polite friendly staff
17 September 2024
Great service, really friendly staff and always keeping me updated/informed which is nice, especially whilst waiting for a service.
17 September 2024
Thomas prioritized my work, gave me updates and the work was done promptly and properly with good feedback on next steps
16 September 2024
Good customer service
16 September 2024
Dropped car for service and after a day caution for coolant was flashed Means nobody even checked it.
16 September 2024
As above
15 September 2024
Absolutely amazing staff dedicated to providing a professional service and looking after your every need. All very polite and cheerful without the falseness often experienced in retail environments.
15 September 2024
best communication
15 September 2024
Once again efficient and fair value. Plus the car looked great after a hand wash.
15 September 2024
Very good and quick
15 September 2024
Alexia was helpful and explained all to do and it was done.
15 September 2024
The staff at the service center were very courteous and appeared to be managing the multiple cars and customers efficiently. Although I came much earlier than my appointment time, my car was quickly received. People around were happy to ans questions
15 September 2024
On arrival we was greeted by polite and friendly staff, offered refreshments and had a comfortable seating.
15 September 2024
Fast and efficient service
14 September 2024
Easy to check in and kept informed on progress of vehicle
14 September 2024
Good service at a reasonable price
14 September 2024
Service was good and was kept well informed by the team throughout the day.
14 September 2024
No problems experienced with staff dealing with customers
14 September 2024
I needed the car serviced quickly while I waited service and washed with in 2 hours
14 September 2024
There is more room for improvement when it comes to customer service. I am happy to elaborate further on this via telephone. I can be reached via T07904942268
12 September 2024
I was particularly impressed with how quickly the repairs were completed and the attention to detail shown when my vehicle was returned. It was clear that customer satisfaction is a priority for your team.
12 September 2024
The recall work was done and even the alignment corrected. A final wash was also done complimentary.
12 September 2024
Car was nicely cleaned when I collected.
12 September 2024
Greeted on arrival. Everything was explained to me regarding the service and estimated cost. Quick service.
12 September 2024
Completed works on time that was stated and good communication
12 September 2024
Steph and the team always try to help me with finding the best appointment for me. I prefer to wait for my servicing as it is a long way to go home and find alternative transport to get me back again.
11 September 2024
Nothing to complain about.
11 September 2024
Great friendly staff, Danielle was very helpful in answering any questions I had.
11 September 2024
Great customer service. Process very efficient and thus customer friendly From booking to paying
11 September 2024
Always 110% satisfaction from staff to booking process
11 September 2024
Always pleasure to go there
10 September 2024
Sam the service representative was great , clear and helpful
10 September 2024
Good service
10 September 2024
Communication throughout was faultless.
10 September 2024
Job done as requested
10 September 2024
No grief
10 September 2024
Everything that was needed was completed in no time.
10 September 2024
For all the reasons above..
10 September 2024
Good customer service
10 September 2024
Thomas kept in touch
10 September 2024
Excellent
10 September 2024
Great
09 September 2024
Friendly staff
09 September 2024
No update given on progress and work on car only started when I phoned to check on progress late afternoon even then service not completed due to part. Had to bring car back next day, was told will receive heavy discount but no discount received
09 September 2024
Hassle free and very friendly staff
09 September 2024
Service is and has always been excellent well pleased with our they have looked after me.
09 September 2024
I was completely satisfied with the way I was treated on the day (by Steph).
09 September 2024
Please with the work carried out
09 September 2024
The transfer box, which was replaced with a re-manufactured one (as BMW no longer manufactures these), is already leaking again at the seal between the casings. It's a temporary fix yet again, and I'll need to bring the car back next year for another
09 September 2024
Owning an M4 comp convertable and an X5 M50d I would not bring my cars back again unless I was informed of changes to communications to customers especially being able to speak to someone there before the appointment- which would have resolved most
09 September 2024
The service was done quickly and efficiently. The service supervisor (Steph) was really friendly and enthusiastic, thank you ????
09 September 2024
Friendly and helpful
09 September 2024
After being told I couldn't have my problem diagnosed, the service assistant asked me to give her a 10 out of ten in the survey. She later phoned me up to remind me to give her a 10. Maybe she should have spent more time on customer service.
09 September 2024
First class service. Very polite and welcoming staff.
09 September 2024
Always curtious, efficient and on time.
08 September 2024
Smooth process, car cleaned afterwards
08 September 2024
Very helpful throughout
08 September 2024
Efficient service but a bit impersonal.
08 September 2024
Very pleasant to walk in not scared or worried to ask them anything.
08 September 2024
Service was great and such friendly staff! Love my waiting appointments
07 September 2024
To the point and on time
06 September 2024
Good communication and the entire process kept simple by the CSR Stephanie along with regular updates in progress
05 September 2024
Very clean all staff were friendly
05 September 2024
Danielle was ver informative and told me everything up front. We had a nice chat. I'll be bringing my car back.
05 September 2024
I am very Satisfied.
05 September 2024
The centre does not learn from its mistakes. I asked for the service centre manager to call me but no response has been received.
04 September 2024
Car work progress Ap never updated so whats the point of it. Too easy to blame systems being down and causing the work delay. Over promised and under delivered. Car had to go in twice because the MOT wasnt completed. So, hopeless service.
04 September 2024
Being a customer for 10 years now, and I still always come here for the excellent customer service. Thank you.
04 September 2024
Efficient
04 September 2024
Very professional and courteous service
04 September 2024
The receptionist who assisted me was incredibly helpful, providing the necessary information for me to obtain a valid MOT pass. Her assistance made the visit worthwhile and she offered valuable information for future services.
04 September 2024
See above.
04 September 2024
To service by all
04 September 2024
I only trust my car with Musa and the team at Harold Wood. Headache free service every time. Thank you
03 September 2024
Always being my car to this dealer and the staff are always a pleasure
03 September 2024
Because i was
03 September 2024
Easy to book, constant update on line and on the phone ,easy drop off and pick up
03 September 2024
Very satisfied
03 September 2024
I cannot fault the staff at Sytner Harold Wood, who were very helpful.
03 September 2024
As above.
03 September 2024
Very satisfied. Musa is a credit to Sytner BMW
03 September 2024
Quick response to action required Keept well informed
03 September 2024
Completely hassle free
03 September 2024
Quick turn a round
03 September 2024
Excellent customer service
02 September 2024
Outstanding
02 September 2024
It's always a lovely welcome at the door. We were kept well informed of progress and when we picked up our car, Sam was lovely and friendly and provided excellent customer service.
02 September 2024
Always helpful, quick service
02 September 2024
All good, but there were some delays, so not quite a 10
02 September 2024
Choosing service options online is confusing. Car had brake pad warning light so booked in for bp service and regular service but bp service includes wider service. Also booked MOT for same day but that doesn't appear on service confirmation
01 September 2024
Very helpful knowledgeable staff.
01 September 2024
When I mentioned I can't afford as I am retired and it's cheaper outside they brought the price down as outside price I was telling the truth
31 August 2024
After service and MOT completed was given reassurance about the safety and reliability of the car performance.
30 August 2024
Customer service was not up to the mark.
30 August 2024
Fantastic customer service by Sammy, he went above and beyond and was very personable, a great representation of BMW!
30 August 2024
Well organised flow of work just a lot of it.
30 August 2024
Lovely staff, every time I've been they've maintained professionalism and always a friendly approach.
29 August 2024
good assistance by service representative
29 August 2024
Very quick drop off. Called to let me know as soon as the car was ready. Friendly Service Advisor and painless pickup too.
28 August 2024
Very comfortable with BMW official parts and technical know how.
28 August 2024
Very good customer service
28 August 2024
Excellent customer service
27 August 2024
Very helpful, quick no complaints. Excellent service.
27 August 2024
I had no problems and everything was done to keep me happy
27 August 2024
Top class service ever time I've been to the dealership
27 August 2024
Staff very courteous and helpful very efficient
27 August 2024
Hoped it could have been quicker or you had additional courtesy card available.
27 August 2024
The service was done in time, and car was cleaned
27 August 2024
Because bmw took very good care with me and looked and tightened bolts on the car with made my drive 10 time better highly recommend to go to bmw as the service is above and beyond
27 August 2024
Matthew was very helpful and kept me up to date throughout.
27 August 2024
He took me through what service needed to be carried out
27 August 2024
Very reasonable
26 August 2024
Stephen silk made our experience great from start to finish, very professional and extremely helpful!
26 August 2024
Everyone really nice
26 August 2024
They found a way to reduce the service fees, which was quite expensive before. Besides they provided a cab to drop the customer to any point of location, while the car is with them.
25 August 2024
Service advisor did everything needed. Excellent.
25 August 2024
All work completed to expectation, no issues encountered.
25 August 2024
Great service and very efficient
25 August 2024
Couldn't fault the standard of service received
25 August 2024
Staff friendly and efficient.
24 August 2024
Your service department always takes care of not only my vehicle but also myself. Understanding my needs and expectations. I can't fault tennyson and Nick and his wonderful team
24 August 2024
Great service
24 August 2024
Always a good experience from your members of staff
24 August 2024
Stephanie was excellent 10/10
24 August 2024
As before good service
24 August 2024
polite and efficient service
24 August 2024
The team did a really good job with servicing my car - I've had no issues since then.
23 August 2024
Car serviced and cleaned to my entire satisfaction. Pleasant and smiling staff.
22 August 2024
At every stage of work, information provided
22 August 2024
At the end of my visit Charlie was very pleasant, handed me my car keys and escorted ne to my car, ger helpfulness deserved 4*
22 August 2024
Very good communication, kept me informed what's happening all the times.
22 August 2024
Professional and equally welcome with excellent communication
22 August 2024
Excellent service everything was on time
22 August 2024
The staff who saw me was very nice and friendly.
22 August 2024
No fault. Exceeded expectation.
22 August 2024
Easy to deal with and very courteous.
13 November 2024
All went perfectly