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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
976 ratings and 473 comments received in the last 90 days.
12 December 2024
Everything was very professional
11 December 2024
Andrius was swift in booking us in for our delivery day, which was made very special with the "reveal". He even managed to arrange for us to have a red bow at my request.
11 December 2024
Robbie buckle great sales guy sorted out everything for me with no problem
08 December 2024
Really happy with the staff and communication
07 December 2024
The process has always been faultless.
06 December 2024
Very professional and well organised. Team very knowledgeable, understanding and patient..
05 December 2024
Felt like I got a good deal and there was a good level of service.
04 December 2024
Completely Satisfied, Delivery of car date was brought forward which is a bonus and the team provided a great service. Special thanks to Nick Thake, Andy Reid and Anthony.
03 December 2024
I was very satisfied. I couldn't have expected any better. Found Harvey Page to be very professional.
29 November 2024
Went through the paperwork in detail and took the time to go through the controls of the new car
28 November 2024
Really grateful for assisting in changing my number plate
28 November 2024
Very satisfied
27 November 2024
Everything went smy
27 November 2024
Don't think the salesman Andy Unwin could have done anything better.Impeccable service from start to finish.
27 November 2024
As mentioned on previous comments the whole experience from start to finish was dealt with a professional manner and had a great experience
26 November 2024
Very professional service and a very smooth handover
23 November 2024
Harvey explained the stages and when we arrived was presented with a black cloth and given the grand reveal! Was amazing
23 November 2024
Kept up to date with delivery dates
22 November 2024
I'm always greeted with so much warmth at Sytner Harold Wood. All staff from the main reception desk to senior sales people are very polite and extremely professional, I couldn't fault any of them and the top it all, the coffee is good too!
22 November 2024
Anthony was a great help and keeps you updated along the journey. Very good
21 November 2024
Made very welcome All my questions were addressed in full A pleasant experience
21 November 2024
Nice surprise when the car was unravelled from under the sheet
21 November 2024
Again, Anthony Mach was a pleasure to do business with. Made the process simple.
20 November 2024
Made to feel like a very valued customer by Mason Purcell. Excellent deal and service given from the start.
20 November 2024
Total satisfaction
18 November 2024
team was very welcoming and a very quick turnaround.
17 November 2024
The team were knowledgable, very attentive and really helpful. This was not the experience I had at Inchape Chelmsford who were the opposite.
13 November 2024
All went perfectly
11 November 2024
Sales person Andy was very helpful
04 November 2024
Mason has been great throughout the process.
04 November 2024
I have now purchased 3 BMWs from the Synter Harold Wood Centre. Both Robbie Buckle and Nick Thake have always been very helpful and always a pleasure doing businness with them.
04 November 2024
Entire service was fantastic, and the unveiling of the car and time taken to go through all the features was a great touch
01 November 2024
Everything was very efficient and very smooth from purchase to pick up
01 November 2024
Again Robbie assisted throughout , answering all our questions and taking us on a test drive. There was no pressure to purchase. On collection which had to be late in the day to suite us we weren't hurried but everything was explained thoroughly .
01 November 2024
Andy and Steve kept me informed from order to delivery and were very thorough when I collected the car
31 October 2024
we had some issues with the delivery, not due to sales persons, more regarding the process of delivery and logistics which was not ideal, long and short the cars delivery date kept slipping.But Harvey did fantastic to ensure we were updated & in loop
30 October 2024
Jon Dulieu from BMW Harold Wood was amazing! From the moment we first spoke to the delivery of the car, Jon was in constant communication with updates. He was so friendly and helpful, he gave me an amazing deal and I'm totally in love with my new car
30 October 2024
Surprised me with unrevealing the car
29 October 2024
Everything was so smooth. Thanks to Harvey and Steve. Harvey kept me updated every 2 weeks even when I did not expect an update.
25 October 2024
Very happy
23 October 2024
The delivery and purchase experience was fantastic .
23 October 2024
Very satisfied
23 October 2024
Robbie was a pleasure to deal with (attentive & relaxed), as were the whole staff I spoke to including first contact telephonists (always answered promptly) to Nick, Olivia and Anthony as well. I very much perceived it as a team effort, like a family
22 October 2024
Good service
20 October 2024
I purchased my vehicle from Sytner in Harold Wood for the first time and was more than delighted with the great service that I received particularly from two members of staff that being. Mason Purcell & Nick Thake. Both a credit to the company.
17 October 2024
I have used this centre for many years and i have always been happy with the service and this time was no different the sales team were always available to help and are very professional.
16 October 2024
Very satisfied with the service provided by John delieu the process was smooth and I was kept up to date with the progress of my order throughout. Highly recommend
15 October 2024
I find them very pleasant and very helpful
14 October 2024
Great service, friendly, knowledgeable and helped us a lot. Excellent customer service
13 October 2024
Harvey made the experience so easy, comfortable, informative and exciting, he was very excited for us to get the veh, met our demands on spec, on delivery felt so special, had our names and congrats on board, loved the car reveal from under the cover
11 October 2024
Anthony is wonderful, helpful too.
09 October 2024
Greeted at the front desk and offered tea and biscuits. Robbie was quick and thorough with the hand over, having already sent me documents to read and sign. (I've bought several new cars and it sometimes feels like I'm there all day)
09 October 2024
Both Andrius and Steve were exceptional in their professionalism. Would recommend 11:10 without hesitation.
07 October 2024
Regarding Harvey Page in new car sales: Harvey has offered nothing but 10/10 service through the whole process. He made everything easy for myself, everything was always explained, communication was always there. Would definitely recommend to others
05 October 2024
Great customer satisfaction and fast response every time
04 October 2024
Made to feel at ease, very friendly and welcoming atmosphere
04 October 2024
Anthony is very good in assisting customers.
03 October 2024
Great communication and service
03 October 2024
Really satisfied got the best service!
03 October 2024
I felt completely satisfied with my experience at the bmw centre
02 October 2024
Robbie. Steve and James always made us feel really welcome on our visits. We can't speak highly enough of their professionalism and
02 October 2024
Great service
02 October 2024
Andrius was the sales executive that we dealt with & I can not praise him enough for going above & beyond to make the transaction smooth. Due to unforeseen events, there was a delay in receiving the car, but Andrius kept us in the loop at all times.
02 October 2024
Amazing customer service Robbie was amazing throughout
02 October 2024
Superb customer service
02 October 2024
Our new car was actually delivered a few weeks earlier than anticipated. It went smoothly and we were made to feel important during the handover of the new vehicle.
02 October 2024
Completely satisfied, kept updated all through the process.
02 October 2024
Very - seamless, efficient and effortless. Wouldn't buy a BMW anywhere else.
30 September 2024
The handover was smooth and informative
29 September 2024
Again, some good experiences with individual people like Andy, not the same with the lady - cant even remember her name.
29 September 2024
Robbie Buckle was very good ???? no fuss, straight talking, sold
29 September 2024
First class treatment when attending the showroom.
26 September 2024
Quick turn around, every one polite and friendly
24 September 2024
Informed at every step 10/10
24 September 2024
We were greeted by Anthony on the day who helped us reveal the car, Prosecco was a nice touch as well. Anthony stayed with us until the car was completely set up and we were happy to drive away.
20 September 2024
Harvey provided exceptional service! He was very friendly, knowledgeable and accommodating. He kept me updated throughout the process and ensured I was happy.
13 December 2024
The assurance I got from the attendance on the day was great. I have driven the car for few days and no issues.
13 December 2024
I was Made to feel welcome and kept updated throughout
13 December 2024
Ok
13 December 2024
Fulfilled my expectations as a loyal customer.
13 December 2024
Since July 2024 not good
12 December 2024
Danielle amazing!!!
12 December 2024
The car went in for a recall and the work was done without any issues
12 December 2024
Steph at service reception kept me informed and video of service inspection was well received. Done in 90 mins as specified.
12 December 2024
The service specialist Sam was excellent
12 December 2024
Speedy
11 December 2024
Matthew called or emailed me all the time to make sure he keep me updated
11 December 2024
Poor quality staff. Called to get car back at 16:30 and staff said not ready despite confirming that it will be done on the day. Phone line closed at 17:00 and couldn't reach staff. We had to go there anyway in Hope to get car back.
10 December 2024
Matthew was very good and it felt like he was as going above and beyond to provide the best possible service , he is an asset to Your company (I have 700 employees and am a good judge of this)
10 December 2024
Very helpful in sorting problem regarding expansion water hose.
09 December 2024
The staffs were very kind, no long waiting when I came to collect the vehicle, waiting area very clean and free hot drink plus biscuit were provided whilst waiting.
09 December 2024
Steph offered great customer service. She was friendly and communicative.
09 December 2024
The staff were very professional and I'm sure the work carried out was done so to a high standard. Had the price I was quoted been the price I paid I would of giver the centre 5 stars.
09 December 2024
Work was completed with no fuss, process made nice and easy. Staff very polite and helpful.
09 December 2024
Very good communication and the service was carried out in good time.
09 December 2024
Excellent efficiency and quick turnaround. Very high quality underbody video, which provided extra assurance that all was well with my vehicle.
09 December 2024
Everything went smoothly and the staff helpful
09 December 2024
The dealership went out of their way to accommodate my service requirements
09 December 2024
Completely satisfied
09 December 2024
You always do a good job. Matt is an excellent asset to your company. Give the lad a promotion and pay rise.
08 December 2024
The service agent was great
08 December 2024
Really good service. Friendly staff.
08 December 2024
I recently had my car serviced. There was an issue I noticed after the initial service, but the team addressed it promptly and with excellent customer service. Fair pricing and a professional approach-highly recommend!
08 December 2024
My service experience was outstanding and highly professional, with clear guidance and advice throughout.
08 December 2024
Dreadful service and still haven't fulfilled my request of supplying a report from the work carried out on my car.
07 December 2024
Never going back to Sytner Harold Wood Not happy with services.Keep my car there for nothing.1 star it's to much
06 December 2024
.
05 December 2024
Phoned when car was ready nice and clean
05 December 2024
The service I was told was getting was what I received
04 December 2024
Staff are really friendly. The waiting area is tidy and clean allowing me to continue working whilst I wait.
04 December 2024
A+
04 December 2024
No issues, and job done
04 December 2024
I was treated with respect, humour and very good service
04 December 2024
Very good customer service
04 December 2024
This is the third time i told customer service about back lights, on 3 different occasions when the car is there's 4 service or oil change or brake pads but Danielle Campbell Listen, and I also mention on occasions the car has got full warranty 10/10
04 December 2024
agent handled well and updated me
04 December 2024
I delt with Samuel who was super friendly & very informative and everything was done on time and cost, great service.
04 December 2024
The customer service rep called Sam was reallly helpful and professional.
04 December 2024
Always happy to help. Never let me down
04 December 2024
Just perfect, from start to finish.
04 December 2024
Even though I arived an hour earlier, I was still seen to right away and still offered biscuits and bottom-less coffee and able to still do my work and TEAMS call meetings using your WiFi, thank you BMW!
02 December 2024
Smooth
02 December 2024
Was not happy being made to at least 30 minutes for my car while the staff were not busy
02 December 2024
Kept me up to date with the progress
30 November 2024
My tires pressures were all out of tolerance when I handed the car in it had tire pressure warnings the technician just removed the warning light without fixing it.
30 November 2024
Quick and easy
29 November 2024
I had the car booked for full service , they send the video and explain everithing that they work on it and they finish the job faster than I was expected
29 November 2024
Great customer service from Steph
29 November 2024
Customer Service
29 November 2024
Very good
29 November 2024
Really good, advisor was helpful and kept everything clear. Thank you
28 November 2024
The replacement tyre I needed was not able to be sourced, which was a shame.
28 November 2024
Very bad service as they took more than a day to do my MOT and they failed the test the next day. Very expensive parts plus they made me wait for more than an hour to deliver my car. I'm definitely not going back there again.
28 November 2024
Done what I expect
28 November 2024
Good experience
28 November 2024
The whole process was quite relaxed
28 November 2024
Very professional
28 November 2024
Efficient
27 November 2024
Happy with service
27 November 2024
Friendly and helpful
27 November 2024
Excellent service.
27 November 2024
Very help full people to deal with
27 November 2024
Even though I had to send car back for some finishing work the service has been good
26 November 2024
Would have been 5 stars had I not been kept waiting so long on the phone when booking
26 November 2024
Sytner were very professional and organised the service of my vehicle without any issues
26 November 2024
Overall very happy but I do believeI should be given a Courtesy car. There are no Transport links to my home from BMW Harold Wood. Also this was not due to my issue but a BMW recall. I had to get Uber cabs in the meantime.
26 November 2024
Very friendly atmosphere
26 November 2024
Very efficient service. Thank you
25 November 2024
No fuss
25 November 2024
Service completed on time, no issues I always leave feeling very satisfied
25 November 2024
No waiting and friendly staff
25 November 2024
Excellent service by professionals
25 November 2024
Happy with the service as always. Friendly staff who make you feel valued with your customer
24 November 2024
Very good customer service. Steph was 10/10
24 November 2024
Great service overall, but I gave 4 stars because my service book wasn't stamped initially, and I had to return to get it done.
24 November 2024
From the moment of turning up for the appointment to taking back my vehicle service was instant and professional. A comfortable waiting area makes the wait pleasant.
24 November 2024
Samuel has always been great to talk to, and keeps me updated with every step of the repair process.
24 November 2024
Special mention to Hayder and his team for making this possible
24 November 2024
Thanks to the service adviser Matt he was the only one that seemed interested in helping I am still not happy that I have to pay £15 per day for the courtesy car for a recall/warrantee repair to my vehicle costing me £120 in total
24 November 2024
I was happy with the result but could have been delivered better
23 November 2024
They always make me feel welcome
23 November 2024
No fault with the Recall work , impressed with the valeting. But object to the con to buy a new tyre.
23 November 2024
Matt served me with care.
22 November 2024
No one bothered to tell us what works were carried out. Furthermore one of the main issues raised has not been fixed.
22 November 2024
Satisfied with the service given by the technician and service advisor Umair.
22 November 2024
Alexia my service advisor is bubbly character and always offers a service with a smile. Is through when going through services required or booked in for.
21 November 2024
Advisors were very helpful and after sales manager took time to discuss and explain the issues
20 November 2024
Friendly and professional
20 November 2024
Overall service was great whilst I waited and advisors were friendly and even washed my car.
20 November 2024
Samuel Offe was very nice and his knowledge of things to take care and he kept me updated at all times and was very approachable.
20 November 2024
It was fine, nothing more than should be expected but the service assistant seemed more interested in getting a good personal feedback than any issues I might have, despite the fact that all she did was to take my keys off me and give them back again
20 November 2024
Quick turnaround time
20 November 2024
Service was impeccable this time. It would've been a 10 if alternative mobility was made available whilst my car was with the dealership.
20 November 2024
I would only use Harold Wood for recalls as the service is so bad. No one called to say the car was ready, when I called I was told they were just about to call me! I waited 30 minutes to collect my car. Then the courtesy car wash hadn't been done!
19 November 2024
Usual high levels of service with very friendly but efficient staff. On this occasion the Service Advisor was Stephanie Rose and she is an asset to the Styner dealership at Harold Wood .
19 November 2024
The service was carried out satisfactory.
19 November 2024
Service staff are excellent, always kept informed of progress, highly recommended
19 November 2024
Good
19 November 2024
They are very efficient and approachable
19 November 2024
Efficient service
19 November 2024
Excellent service
18 November 2024
Cos I'm happy
18 November 2024
N/A - however credit given to Sammy & Nick Philp - without Nick talk with myself in his office my next step with BMW would of been to voluntary returning the car back to BWM.
18 November 2024
Completely satisfied
18 November 2024
It's just so simple pull up drop it off then collect and drive off and so helpful
18 November 2024
Happy apart from chip on bonnet
18 November 2024
Used car sales needs to improve a lot
18 November 2024
Booking was straightforward, checking my car in was quick and easy. Questions I asked were answered in full, with no sense of being rushed. My car was ready in the time I was given, no waiting around, really good experience.
18 November 2024
I'm not happy with Customer Service. I tell them I'm gonna bring the car and I'm gonna pick up Sam time but they book me in for the whole day so I'm not happy with Deception person one who book Me in
18 November 2024
Even cleaned my car after. Plus I received a video of my car saying that it was all ok.
18 November 2024
Should I go on
18 November 2024
Good service department
18 November 2024
EML fault identified & rectified same day. And as above exemplary customer service from service agent Danielle.
18 November 2024
Did not help us when we received the car with a cracked window. It has been months now
18 November 2024
Only a minor service but no issues since
18 November 2024
They were asking too many questions and showing attitude when I said I'll Get my tyres done elsewhere. It was just unprofessional
18 November 2024
Brought in the car for deflated tyre, they replaced the tyre, but did not detect that rim was cracked. It caused a lot of unnecessary spending and a lot of negligence was happening.
18 November 2024
I feel the dealerships service centre is a fantastic place and I have confidence in them
18 November 2024
When I came to collect the receptionist was rude and aggressive. I simply asked how long I would need to wait and her response was far from friendly! Service from everyone else was great.
18 November 2024
Let's you know exactly what is going on with your car and explains clearly if anything needs doing
18 November 2024
Great service
18 November 2024
Well. the sole issue is that I had servicing and MOT and just one/two weeks later I get a notification to change my front brake pads. could have been done when doing the servicing as this is based on milleage. would have saved me yet another trip
18 November 2024
Exemplary customer service calls and texts to update me along the way I wouldn't feel nervous about returning there
18 November 2024
Everything I asked for was checked and done to the proper standards and how I like
18 November 2024
Great customer service. Especially Alicia which was very helpful and professional. The works carried out on the car was also very good.
18 November 2024
Never been disappinted with the Service I've received
18 November 2024
Excellent work
18 November 2024
Matt was polite and friendly and talked me through what my car was booked in for. I received excellent service and myself and my car were well cared for
18 November 2024
Very satisfied apart from the length of the appointment time
17 November 2024
Samuel was very professional and kept me updated throughout the time my vehicle was with the workshop
17 November 2024
Looked after by the staff on arrival and Samuel explained everything on collection
17 November 2024
Very nice service centre, will carry on using them for servicing.
17 November 2024
very happy with service
17 November 2024
It was easy to make a booking, the service centre is local to me and the premises are comfortable. The work was carried out quickly and the car was valeted well.
17 November 2024
It was only a recall and complimentary inspection so I was happy with how that was handled
17 November 2024
I am really happy with the team at Harold Wood. I do wish i could use them more often but they are a bit further out so it is difficult to get the car dropped for a service and then get to work so i do not use it as much as i would like.
15 November 2024
The communication was proactive and timely.
15 November 2024
Very. Steph and the team excellent.
15 November 2024
Friendly and organised
15 November 2024
Ditto
15 November 2024
Helpful and professional
15 November 2024
Reliable
14 November 2024
All good, work on the car was good and completed to an over satisfactory level
14 November 2024
Great team
14 November 2024
Worst service Same answer while asking for the car status , "Mechanic is not in the place pr busy with work we will call back but never get a call for status we get call once when it is done it could be 2 or 3 days later from your call"
14 November 2024
The car was serviced and returned with the warning sign for low tyre pressure still showing
13 November 2024
The ladynwho looked after me was courteous and knowledgeable.
13 November 2024
Very satisfied with the service.
13 November 2024
Pleasant staff
13 November 2024
Staff were friendly, attentive & helpful.
13 November 2024
Airbag replacement was carried out quickly and as specified
13 November 2024
Staff very professional and keen to get the vehicle issues resolvef
13 November 2024
I was looked after and not left waiting about and kept informed through out the process
13 November 2024
The lady that dealt with me was very helpful and knowledgeable. Good communication and smooth process.
13 November 2024
The turnaround time for the vehicle service & part recall was just perfect.
13 November 2024
No complaints other than I was told the car would be washed and hoovered. I would rate the washing of the car a 4/10 and hoovering a zero as it was not cleaned on the inside at all. As far as I'm aware, the oil/break service team did a good job!
13 November 2024
My vehicle was well taken care of, everything was made clear to me. Work carried out to perfection
13 November 2024
Completely satisfied as it was such a smooth transition, from dropping my car off, to receiving a phone call to go over a few aspects on my car for the ultimate safety for myself and my son. Umair carried out all safety checks and ensured my tracking
13 November 2024
Just everything was top level service
13 November 2024
It was just as I expected it
12 November 2024
The major repairs to my car were completed in a reasonable time scale and I was informed at every step.
11 November 2024
Alexia was my point of contact on the day and her customer service was the worse I have ever experienced. She was dismissive and was not helpful in any way (maybe because she was almost finished for the day because she was definitely in a rush).
10 November 2024
Staff professional, friendly, took my car when I arrived straight away, keep me informed during the sevice.
09 November 2024
Brilliant from start to finish! The Receptionist Lady looking after my car service was fantastic, professional, friendly and so helpful. Guys,who serviced car were fab too. I love getting my car serviced!,
09 November 2024
Poor service in general. Delays in repairs. Needing to call few times each day for update. No courtesy car given. Struggling with travel to schools and work.
09 November 2024
Very satisfied
09 November 2024
Professional service
09 November 2024
Again same answer,service was best
09 November 2024
Alexia provided outstanding service.
09 November 2024
Tennyson and the team looked after me and my car. Very happy with the service overall.
08 November 2024
Kept informed & very pleasant to deal with.
08 November 2024
Very satafying
08 November 2024
The service from Alexis was fine and the car was ready in time as agreed.
08 November 2024
Sytners were extremely supportive.
08 November 2024
Very polite and efficient service.
08 November 2024
Get the job done with no stress
08 November 2024
My service advisor was knowledgeable, helpful and friendly. He kept me up to date throughout and went out of his way to make sure both me and my young son (4) had the best experience possible
07 November 2024
Painless, swift and efficient service. Timed appointment, which suited me fine.
07 November 2024
Good customer service, always keep their words and the follow up to find out how is your car
07 November 2024
I enjoyed my experience
07 November 2024
Good service and kind at the Harold wood Sytner centre
07 November 2024
Very professional and fast service
06 November 2024
Very good
06 November 2024
Tennyson the manger did a good job sorting out the problems for me. Works was carried out that didn't need to be.
05 November 2024
On my last visit, I was greeted by Alexia and she took care of everything swiftly. The video done by Marcus was so detailed that it exceded my ecxpectations, by far the most comprehensive view of my car underneath and work needed.
05 November 2024
The salesman Mason explained everything in detail and took his time with us . And he was very polite
05 November 2024
Everything was completed within the timeframe advised and my vehicle was also given a complementary wash. When my vehicle was ready, the lady responsible for my vehicle escorted me back to it to ensure that I was satisfied. Excellent service!
04 November 2024
All done no issues
04 November 2024
I selected the Courtesy Car Wash but it was not done when I collected my Car. It happened same during my last visit few months back. Maybe the Centre doesn't see the appointment confirmation and selection made via app.
03 November 2024
Very Efficient
03 November 2024
Very courteous and helpful
03 November 2024
Same as above
03 November 2024
Samuel was very helpful
03 November 2024
Washing of the car was poor water marks all over windscreen. Hard to see out of windscreen due to water marks.
03 November 2024
The customer assistance behind the desk she is not polite she is very rude
03 November 2024
Staff very helpful
02 November 2024
Everything went according to plan. All staff very friendly and informative
02 November 2024
Pleasant lady looking after me and very satisfied with her efficiency
02 November 2024
My reason for the score is the same as my first answer
02 November 2024
No drama work completed efficiently
02 November 2024
Pleased with all aspects of the service process.
02 November 2024
For service time, everything
02 November 2024
Did everything as expected and on time. Always able to accommodate me.
02 November 2024
Great service
02 November 2024
The manager then had to step in as i had children to pick up from school and after being in your reception for nearly 5 hours he lent me a loan car and then delivered the car back to my house
02 November 2024
My dash cam was disconnected but not reconnected which meant I had to go through a complete set-up procedure.
02 November 2024
Always helpful and polite. Nice environment, always help me out.
02 November 2024
Was told car would be ready same day then didn't hear anything. Called late in the day to check and was told someone would call back. No call received and when I tried again no answer.
30 October 2024
As stated previously
30 October 2024
I should have been offered and told the price of a courtesy car
30 October 2024
We have done all our purchases and servicing with the same branch since purchasing the vehicle brand new. We regularly deal with Matthew and Musa.
30 October 2024
everything was done on time and in the time quoted
29 October 2024
Car ready on time job done well
29 October 2024
1. 5 1/2 hours wait for front tyres replacement/MoT (including re-test) and vehicle Service. 2. New front tyres fitted but not inflated correctly (2.8 Bar Nearside and 2.0 Bar Offside). No wheel balancing undertaken. 3. No Service work detailed.
29 October 2024
As above, also didn't feel like I was being strung along like an independent garage carrying out an MOT
29 October 2024
Swift efficient kept in touch throughout Brilliant ??
28 October 2024
On time. Everything explained
28 October 2024
Only thing I felt get better service at the reception desk. Lady at the reception desk it's not that friendly approach.I mean no smile on the face, when I approached to the desk.This is where customers first point of contact when they visited.
28 October 2024
Because advisor was rude and felt like he wanted me out as soon as possible from there.
28 October 2024
I was completely satisfied and the work and was completed well inside the time and the staff are all very helpful.
28 October 2024
Very helpful chap and team
27 October 2024
All inclusive approach
26 October 2024
As previously stated, the welcoming was excellent. Also, unfortunately I cannot remember the name of the lady who took my details but she was very attentive and ensured I was comfortable. Good customer service.
26 October 2024
Again very Happy with your response
26 October 2024
Everything I wanted was completed so quick and my car is running great. The advise was polite and updated me regularly. Service was the best
26 October 2024
Good service all round
25 October 2024
Problem was diagnosed and solution found
24 October 2024
As above.
24 October 2024
I always return to Sytner BMW Harold Wood because of the great sales and aftersales I have received
24 October 2024
Convenient
24 October 2024
Ten out of ten for all the people who felt with me.
24 October 2024
Very helpful staff and I'm very satisfied
24 October 2024
When I said I didn't what the work done they didn't want to speak to me!
24 October 2024
Very satisfied
24 October 2024
I would like to share this experience,while I was checking the bill ,u r customer service person was bit rushing and snatched the paper from table to do the bumper payment.I don't think it is a professional way.
24 October 2024
Everything done to schedule and efficiently
24 October 2024
As above
24 October 2024
One observation - my dealer is Sytner Tamworth, not Harold Wodd??
24 October 2024
Very happy with service
24 October 2024
Very satisfied by staff
24 October 2024
As above
24 October 2024
The service didn't take very long. I was constantly updated at intervals. The staff were welcoming and friendly. Danielle answered all my questions . 10/10 for customer service.
24 October 2024
I hope this will not happen again.
23 October 2024
Excellent service
23 October 2024
All good. Bit rushed.
23 October 2024
They polished my car to a showroom standard and it is still looking fabulous today and so proud of my car
21 October 2024
I was very happy with the level of customer service. The team where very professional and kept me informed of progress with the repair to my vehicle.
21 October 2024
Good service overall very well looked after nice place to be in.
21 October 2024
Works completed on time. Although car was needed all day when a 90 min slot was booked. Would have been nice to be told earlier so I could have made appropriate arrangements
21 October 2024
Very quick and efficient, service & MOT was completed to a high standard.
21 October 2024
Very efficient and professional
21 October 2024
It was all down to Danielle from the service department, who looked after me like a professional and made me feel comfortable
20 October 2024
Perfect
20 October 2024
First class experience staff very good and communication was excellent
20 October 2024
We always coming back
20 October 2024
Friendly and helpful
20 October 2024
Everything is done in good time and service always exceptional and staff are professional and friendly
19 October 2024
Took into a account everything I said and gave a courtesy call after to see how the car was
19 October 2024
The Customer Service Representative was friendly and efficient and the service and recalls were carried out as planned.
19 October 2024
Very happy
19 October 2024
Customer service agent kept me informed throughout the service process. The technician also provided a health check video of my vehicle sent to my phone.
19 October 2024
Customer service person Matt was good to deal with the queries but couldn't resolve the issues with mechanics.
19 October 2024
Very good customer service
19 October 2024
They are always prompt but now they too seem to have had a high turnover in staff. New (and junior) customer service reps replacing the ones who were a lot more experienced
18 October 2024
Calling service agent and leaving massages behind not a call back from the service agent.
17 October 2024
Car service performed efficiently and price was slightly less that originally quoted
17 October 2024
Highly efficient, very welcoming and I was able to work there whilst my service was being carried out. Alexia was really helpful and user friendly with any questions I had
17 October 2024
I would offer 5 stars here however I experienced a small issue. I specifically asked that if someone could check tyre pressure. However, they were not checked even though dash screen must have reminded the workers.
17 October 2024
Matt was truly amazing and so was the mechanic who did my recall. But really disappointed that I had to wait for 2 and a half hours for my car to be done due to a courtesy car not being available
16 October 2024
From initial contact to getting the vehicle fixed was handled very professionally by everyone involved.
16 October 2024
Easy access, very happy with the work
16 October 2024
The staff is very attentive and polite. The check-in process was smooth and quick. The waiting area is very cosy and allows you to work while waiting for the car to be fixed. Overall a great experience from booking to delivery.
16 October 2024
All way welcoming my be some soft drinks or water. Like Mercedes or Lexus.
16 October 2024
My experience was made a lot better by dealing with Stephanie Rose. She was so nice, professional and kind.
16 October 2024
Same as above: I had an exceptional experience at Sytner Harold Wood, thanks to Danielle's outstanding service. From start to finish, she was attentive, knowledgeable, and made the entire process seamless.
16 October 2024
I am completely satisfied.
16 October 2024
Fell short of a 5 star only because the complimentary clean and wash of the vehicle was of a poor standard, the door sills were dripping with water and should have been dried thoroughly. Not impressed. Not very pleasant getting in to my vehicle.
16 October 2024
Kept informed through out on progress of my car.
16 October 2024
Communication with service advisor facilities in dealership ease of check in
15 October 2024
Always top service
15 October 2024
No pick up or drop of service
15 October 2024
Good experience
15 October 2024
Everything was explained to me exactly what was on the invoice The car looked amazing and drives superbly
15 October 2024
Stephanie was excellent very flued on on everything alwqys lookong out for customer bright spatj in the showroom
15 October 2024
All issues addressed swiftly and professionally.
15 October 2024
Check in was very efficient. However, at no time was I made aware that you would need the car for 2 days. I was very clear to the agent who checked my car in, that as it was my only car, I could no be without it for more than 1 day at a time.
15 October 2024
Quick and efficient.
15 October 2024
My advisor, Danielle, reminded me a couple of times about my appointment. While my car was there, she kept me informed at all times, and perfectly explained why my car had to stay overnight.
15 October 2024
Service provided was as expected. No more. No less
15 October 2024
Tom was very helpful and professional and explained everything clearly and openly. Excellent overall service thank you.
15 October 2024
I was really impressed when delivering my vehicle for the work to be done. I was met at the delivery point and all points about my vehicle were checked.
15 October 2024
Staff excellent
15 October 2024
Quick trusted service
15 October 2024
Everything went smoothly.
15 October 2024
Resolved issues quickly.
15 October 2024
Aaron looked after us again & gave detailed feedback on video, spoke to us about any issues etc.
13 October 2024
My recent break pad service was booked in fast and the actual service was prompt. I was also given a space to have my work meeting in which I really appreciated. My advisor was really helpful & friendly too
13 October 2024
Always get great service
11 October 2024
There were delays in organising the work approval
11 October 2024
Car came back cleaner than it went in, everything was resolved, customer service was fantastic.
10 October 2024
Looked after very well
10 October 2024
Samuel offe was my contact and was very thorough and a pleasure to deal with.
10 October 2024
Sent me a video update of my vehicle and the diagnosis.
09 October 2024
very helpful staff.
09 October 2024
Mr. Matthew is the man who never fails to do his job. I always prefer to deal with him. He is really helpful and knows his job. Everyone should learn from his work. He knows what customers want.
09 October 2024
Everyone was helpful and informative
09 October 2024
Quality and delivery of service. Clear and concise communication. Sweet customer service. Friendly atmosphere.
09 October 2024
Exceoptional
08 October 2024
Excellent
08 October 2024
The staff were very pleasant... It was a busy day... However, Communication is an issue! I lost my cool after waiting 3 hours for a service which should have taken half the time.
08 October 2024
Provide fuel additive However no instructions provided on how to use it
08 October 2024
Job completed in a reasonable time
08 October 2024
Great service
08 October 2024
Matt Tomlinson provided excellent service during my recall.
07 October 2024
I was given a hire car as my vehicle was recalled. I was not happy with the hire vehicle provided and after several calls BMW did not call me back to arrange a replacement.
07 October 2024
Had car 10 days out of 6 weeks due to fault
07 October 2024
As above Samuel was 5 star
07 October 2024
Service was completed according to the information I was given and everything explained to me in simple terms.
07 October 2024
Umair Mustakin was a great guy to deal with. From the first phone call to completion of my car Service, recall, MOT and few other enquiries, he made sure everything was done perfectly. Umair kept me up to date with everything. A courteous gentleman!
07 October 2024
Wanted to charge to fix a well known issues to BMW F33
06 October 2024
Staff more engaging than previously, providing a more personal experience. All work carried out within the advised time, and all work fully explained. Alexia was very professional and friendly.
06 October 2024
Alexia was absolutely great. She was very helpful and made the whole process easy and without stress.
06 October 2024
Nothing to add -I very was satisfied
06 October 2024
The dealership should have followed up with me within at least one week.
06 October 2024
Mike was great. It looked like another annoying visit where the car would need to stay and thus inconvenience me once again but Mike pulled out the stops to sort it.
06 October 2024
Nice coffee and the surroundings were fine
04 October 2024
For now l have no problem with the service l received.
04 October 2024
Excellent customer service. And the waiting area is kept clean, tidy and presentable with facilities to work while you wait.
04 October 2024
Everything was taken care of in one day and all seems good
04 October 2024
Could not find a problem with my tireecen though the problem persists. Paid an extortionate amount of money for a failure of an investigation. Valve changed on the wrong tire, despite me telling them which one was the issue.
03 October 2024
Easy to communicate
03 October 2024
The assigned customer service agent and workshop manager were helpful in dealing with my queries.
02 October 2024
I had a few problems with the vehicle. Was kept up to date about what was wrong and needed replacing. Happy that it drives smooth again
02 October 2024
Polite, attentive, diligent, attention to detail.
02 October 2024
They telephoned me and were aggressively pushy trying to sell me extras - all when id explained i was a pensioner and inside the supermarket in front of other customers!
02 October 2024
The service was good, Danielle was very nice and helpful.
02 October 2024
Finished faster than expected
02 October 2024
Good service, car wash nicely, quick service and good communication
02 October 2024
Danielle was very helpful in dealing with my recall. friendly and professional, she had my car out the front for me ready to collect after .Charley was very friendly over the phone and a pleasure to talk to. 5* to these 2 for there customer service
01 October 2024
Excellent
01 October 2024
The staff are friendly, I get regular updates on my vehicle and have a poimt of contact who keeps me well informed.
01 October 2024
Matt was efficient, honest and clear in the way he dealt with my issue.
01 October 2024
Smooth process throughout
01 October 2024
Great service and really friendly staff members
01 October 2024
Fast and professional service
30 September 2024
It was good Comms could be better
30 September 2024
I am very disappointed with my recent experience first of all my wheelnut key was broken by one of your engineers and I wasn't provided with any replacement one. When I contacted BMW customer care and the gentleman's name was Musa Mahmood didn't even
30 September 2024
Works completed on time
30 September 2024
Very pleased with service
29 September 2024
It was easy to get this organised and they were transparent all the way.
29 September 2024
Steph Rose was very helpful, courteous and efficient.
29 September 2024
Great experience
29 September 2024
Excellent customer services
29 September 2024
Got the job done quick
29 September 2024
Everything was carried out perfectly and prifessionally.
29 September 2024
First class. Great video as well to show underside of car.
28 September 2024
Good quick service
28 September 2024
Customer care was excellent
28 September 2024
The staff were very helpfull
28 September 2024
All went smoothly
28 September 2024
My car had a wash and vacuum and was looking lovely after being done and five minutes after arriving I was on my way home fully satisfied like a military operation excellent
28 September 2024
Great service
28 September 2024
Staff were polite and welcoming as well as proficient in their individual roles.
28 September 2024
Took car in early no problem
28 September 2024
Very satisfied, it was a very good experience.
27 September 2024
They checked my car properly and fixed the problem with in the time commitment.
26 September 2024
I received a call within a few hours of leaving my car at the center once the work was complete, and the staff was welcoming and the receptionists helped gudinging the customers as quickly as possible.
25 September 2024
Kept informed of progress and any possible issues
25 September 2024
Extremely amazing help given to me by your colleague. He was very kind, knowledgeable, professional and diligent with my requests. Thank you Thomas Beardsell
25 September 2024
Easy to book, reassuring updates from staff, car returned in fantastic condition
25 September 2024
Very polite
24 September 2024
matt sorted out all my queries. He called multiple times that day to give me updates which was great.
24 September 2024
Very friendly staff.
23 September 2024
Very professional
22 September 2024
As above
22 September 2024
They came and picked the car up and notified me previously with what time they were coming. My car had been washed and cleaned inside and out, as well as serviced and it was done very quickly, which was good because I needed the car that afternoon.
22 September 2024
All done
22 September 2024
Met my needs.
22 September 2024
They sorted everything
22 September 2024
Same as above.
22 September 2024
I was treated with respect and the team were polite helpful and friendly
22 September 2024
There were struggle at the initial booking process where my booking had to be cancelled once and rescheduled the week after. On the day the team was extremely professional and courteous
22 September 2024
Kept up to date and the car was finished within a very quick time period as requested
22 September 2024
I like this branch, I always leave happy
21 September 2024
Again this is down to Musa hospitality.
21 September 2024
Adviser helpful and explained everything.
21 September 2024
Deserve 10/10
21 September 2024
Good service
21 September 2024
Great communication and team
21 September 2024
Services here was great ??
20 September 2024
This centre is very professional, the customer experience is very good keeping me informed from ene to end
20 September 2024
Polite and helpful advisor. Seamless and efficient service
12 December 2024
Andrius was the greatest he made everything easy